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Via // on-demand transit
 
New York    Posted: Wednesday, October 14, 2020
 
   
 
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JOB DETAILS
 

The Partner Support Operations Manager will serve as the main point of operational contact for our partners, helping them make the best use of our technology for their innovative mobility & transit systems.  You will become an expert on Via & develop a nuanced understanding of our technology, use cases, & best practices to be able to answer support inquiries on a daily basis.

What You'll Do:

  • Manage product expectations & development, ensuring that our engineering team is getting the feedback they need to build the best product possible
  • Prioritise operational issues as a real-time point of contact & provide technical, specific, & strategic responses in an efficient manner
  • Coordinate with Product Management, Partner Success Managers, & Engineering teams in identifying, reporting, & resolving product issues or opportunities for improvement
  • Build & maintain an online knowledge base of issues/solutions to share with colleagues
  • Nurture close relationships with partners to become a trusted advisor

Who You Are:

  • Effective at managing multiple tasks simultaneously & comfortable taking on responsibility
  • Meticulous & vigilant, with a high level of attention to detail
  • Outstanding process-orientation, analytical, & organization skills
  • Problem solver & entrepreneurial; you dont accept the status quo & are always looking for creative solutions
  • Excellent communicator with a knack for always finding the right tone

At Via, we're on the cutting edge of mobility. Were building revolutionary technology thats changing the way people get around. It's on-demand transit on a mass scale, a smarter transportation thats friendly to our planet. From on-demand autonomous shuttles in Australia to dynamically routed bus fleets in Singapore, our sophisticated operating system is powering transportation in the worlds biggest cities & is sought after by prominent transportation players globally. Weve provided more than 50 million shared rides already, & were growing at an astonishing rate. We have offices in more than 15 countries & deployments in more than 50 markets, with a goal of hundreds of deployments within the next two years. If youre someone who relishes wearing multiple hats, never backs down from a challenge, & loves getting things done, wed love to hear from you!

Via is an equal opportunity employer.

 
 
 
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