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Company Description

Conga's suite of solutions creates more efficient organizations by simplifying & automating data, documents, contracts & reporting. As the provider of the #1 paid application on the Salesforce AppExchange, we have more than a decade of experience increasing the value of the Sales Cloud by removing systems & process pain points that impede the customer lifecycle. Our 11,000+ customers are passionate about our platform & support giving us 5 stars on the Salesforce AppExchange.

Conga offers a fast-paced, dynamic environment for professionals looking to help build & enhance a seamless customer experience. Our top of the line product suite, dedicated employees, & proven leadership team provide a solid foundation to support our continued growth & success. We offer competitive compensation & benefits, including 100% paid health insurance for employees, 401k plan, generous PTO schedule, & lots of additional perks!

Job Description

As the Manager of Solution Consulting it will be your responsibility to represent the Professional Services & Partner Services Delivery teams by supporting the Territory Managers & Customer Success Managers in their pursuit of new business & upsell opportunities. A primary component of the role will be managing a team whose primary responsibility is to present the value proposition for using services, scope professional services engagements & prepare statements of work. The successful candidate will provide subject matter expertise, & technical feasibility of the proposed solution. It is important that you have acustomer centricmentality & genuine curiosity for the breadth of the customers' real business challenges, along with the ability to match our growing solution set to solve them. Conga has grown to 11,000+ customers due to our excellent customer success & it is important that you embody that as you help us grow.

Responsibilities:

Relationship Management:

  • Foster relationships with clients & internal stakeholders to grow engagement
  • Comfortable presenting solutions & best practices to customer & partner teams

Administrative:

  • Manage a team of Solution Consultants & Solution Analysts
  • Support the performance management process with the Solution Consultant team including activities such as goal planning, professional development, & annual reviews.
  • Responsible for team motivation, retention, & career planning.
  • Work closely with sales management around deal strategy, progression, prioritization, & resourcing.
  • Travel to visit customers as required, up to 25%
  • Understand the customer's Salesforce configuration & communicate how to best leverage the Conga products & services with salesforce.com applications & services to address specific business needs
  • Convert customers' business requirements into implementation plans & write Customer Statements of Work
  • Help customers & prospects find a solution to their business challenges via our growing solution set - including products & services
  • Design complex technical solutions that are intended to increase adoption
  • Manage multiple priorities & projects simultaneously
  • Engage with customers & prospects directly when necessary to provide support for sales activities
  • Capture all relevant details pertaining to existing opportunities in support of Sales Executives & facilitate effective implementation & support via knowledge transfer
  • Communicate clearly & effectively; both written & verbal

Continuous Improvement:

  • Review & analyze business systems & process, work with internal teams to optimize & drive efficiencies

Qualifications
  • Extremely proficient with Salesforce CRM, ideally with multiple Salesforce certifications
  • Sales or Customer Success experience
  • Software implementation experience
  • Keep abreast of new technologies & Conga products
  • Bachelor's degree or greater

Additional Information

Conga is proud to be an Equal Opportunity Employer & provides equal employment opportunities to all employees & applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage & civil partnership, sexual orientation, veteran status, or any other characteristic protected by law.

All your information will be kept confidential according to EEO guidelines.

 
 
 
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