Job Status: Part-Time

Were searching for all-around amazing Optometric Technicians to work hand in hand with our Optometrists to give each eye exam patient a stellar experience in our stores. Youll help manage a high volume of patients, complete pre-testing, support with new contact lens insertion & removal training, deliver video assisted eye exams (where applicable), collect critical data, & generally keep our eye exam operations running extra smoothly. Sounds like the job for you? Keep reading.

What youll do: 

• Act as the primary liaison between doctor & patient, establishing a great rapport with all eye exam patients
• Perform preliminary clinical data collection (including but not limited to: autorefraction, visual acuity, eye pressure, pupil testing, ocular motility testing, retinal imaging, & lensometry)
• Support with in person & video assisted eye exam appointments as available  
• Support new contact lens wearers through delivering insertion & removal training. Additionally, train additional team members (as directed by the Store Leader) on how to deliver insertion & removal training
• Support the patient & store team through each step of the booking process with appointment confirmation, annual exam outreach, & contact lens follow up to ensure the patient has a seamless appointment experience
• Efficiently manage the flow of our patients through the eye exam process
• Provide support to the doctor in maintaining meticulous & accurate records of data collected
• Help with the preparation of reports to other medical professionals as needed
• Ensure adherence to governmental regulations & privacy policies (e.g. HIPAA/PIPEDA), & company procedures
• Prepare & maintain an organized exam room by replenishing supplies, keeping contact lens trials up-to-date, ensuring the highest standards of cleanliness for our equipment, & performing ongoing maintenance & calibration as needed
• Support the retail sales team as directed by the Store Leader

Who you are:

• Professional, articulate, & have a compassionate approach to patient care
• A team player whos effective & efficient when collaborating & communicating with doctors, the store team, & patients 
• Excellent with multitasking, organization, & time management in prioritizing appointments to maintain efficient patient flow
• Able to think outside of the box when needed
• Precise & comfortable with technology, & able to quickly learn & effectively use new medical applications
• Excited to work side by side (or virtually!) with a doctor in a high-volume retail setting 

Extra Credit:

• 1+ years of experience in a medical environment supporting doctors
• Exceptionally knowledgeable about eyewear & able to accurately describe the features & benefits of different offerings. (Patients have questions, & we always like to have answers.)
• Working knowledge of G Suite 
• Previous work experience with optometry, electronic health records, or medical care  
• Familiar with healthcare technology systems & equipment (EMR systems, retinal cameras, exam room equipment)
• Completion of an Optometric Technician training program or CPOT certification (Certified Paraoptometric Technician)

The hourly rate for the Optometric Technician role in New York, NY is $19.00. Warby Parker, in good faith, believes that the posted hourly rate is accurate for this role in New York, NY at the time of posting. This rate may be modified in the future. In addition to the hourly rate, this role is also eligible to receive a cash bonus as part of the total compensation package. Details & eligibility will be discussed during the application process.