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Petal // credit card
 
Richmond, VA    Posted: Friday, July 17, 2020
 
   
 
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The Petal mission

At Petal, we're using fresh thinking & cutting-edge technology to make credit honest, simple & accessible. We use machine learning to analyze more data in our credit decisions, which means more people qualify, even if they've never had credit before. And we use behavioral science & smart, intuitive design to offer a simple, customer-centric product that's engineered to achieve better financial outcomes -- with straightforward terms & no fees whatsoever. The result is an exciting new approach to credit that has the potential to radically expand credit access & improve the lives of millions of consumers, shaking up a trillion dollar industry in the process.

To do this, we're bringing together exceptional talent from across disciplines & industries to shape the future of financial services & improve the lives of our customers in a meaningful way.

At Petal, we're looking for people with kindness, positivity, & integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills & potential will stand out-and set you apart-especially if your career has taken some extraordinary twists & turns. At Petal, we welcome diverse perspectives from people who think rigorously & aren't afraid to challenge assumptions.


Our RVA team 

In March 2019, we're excited to bring our service & operations functions on-line in Richmond, Virginia -- home to a thriving community of finance & tech professionals, thousands of ambitious university students, & an emerging startup scene.  The RVA team will be led by the VP of Customer Operations, & composed of the executional arms of Fraud, Compliance, Customer Support, & Collections, in addition to critical roles to support these functions. In short, our RVA team will act as Petal's front-line to the many customers who are looking to build their credit responsibly.  As a customer-centric business, we strive to attract & retain the best people to serve our customers. Could that be you? 

The Back Office Coordinator Role 

As Petal grows & acquires more customers, it is critical that we deliver a world-class customer experience.  To deliver this experience, Petal is committed to driving specialization & ownership over specific tasks regarding changes to customer accounts, mail correspondence, refund requests, & other tasks that have a need for flawless execution, but do not require customer-facing skill sets. These tasks require detailed orientation, dedication to maintaining Service Levels, & a desire to research answers, improve processes, & document correspondence.  
 
 
 
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