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BetterCloud // SaaS ops mgmt platform
 
Atlanta    Posted: Friday, October 11, 2019
 
   
 
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JOB DETAILS
 

BetterCloud is the first SaaS Operations Management platform, empowering IT to define, remediate, & enforce management & security policies for SaaS applications. Over 2,500 customers in 60+ countries rely on BetterCloud for continuous event monitoring, quickly remediating threats, & fully automating policy enforcement. Which is why CB Insights & the New York Times named BetterCloud as one of 50 Future Unicorns in 2019. BetterCloud is located in New York City, San Francisco, & Atlanta.

The Product Design team is responsible for the user experience of our flagship BetterCloud SaaS management application. Our mission is to create best-in-class solutions that delight & empower our users & contribute to the ongoing success of the company. Were fortunate to have C-level support to build out a world-class Design practice.

The Content Strategist collaborates closely with the Product teams, as well as Marketing, Customer Success & others. In addition to creating & defining core in-app content including labels, terminology, & help text, youll ensure a consistent end-to-end content experience for our users across touch points. The role will also include some focused technical writing on an as-needed basis.

Youll serve as a thought leader, & establish & promote content standards for our products. Youll play an active role in defining our future as we evolve our methodology & promote Design across the organization & beyond.

Requirements

  • 5+ years of experience developing content for enterprise or B2B products & solutions
  • A portfolio that demonstrates the skills, knowledge, & experience relevant to the role
  • Expert in writing fundamentals including spelling, grammar, tone, & style
  • Applied experience creating content across a range of contexts, from in-app content (labels, navigation, error messages) to help (tooltips, training documents) to other touchpoints (email, promotional)
  • Expert knowledge of UI patterns for web applications
  • Experience defining & applying content standards & best practices
  • Experience translating complex topics into clear, intuitive user-centric content for a range of audiences & personas
  • Experience with content management systems (CMS) & other relevant tools
  • Collaborating with designers & other disciplines in a user-centered design process
  • Applied experience with information architecture, taxonomies, user mental models and/or other high-level design concepts related to content

Preferred Qualifications

  • Bachelors Degree or equivalent in English, Journalism, Marketing, Communications or related field
  • Experience localizing content for different languages
  • Accessibility experience (WCAG, Section 508)
  • Approaches to content related to video & other non-text content
  • User research including surveys, card sorting, & usability testing

Responsibilities

  • Define, document, communicate, & lead content best practices & standards for the Product organization, & contribute to our internal Design System
  • Partner & collaborate with design peers, Product Managers, Front End Developers, & others across the organization
  • Serve as primary content writer for some product & support documents
  • Create product content specifications in collaboration with UI design & other teams for handoff to the engineering teams
  • Collaborate with Brand, Marketing, Sales, & other teams to ensure a consistent content experience across touch points
  • Propose & plan Content Strategy efforts, from tactical to strategic, to align with overall Product strategy
  • Review content within the product & across touchpoints to identify gaps & opportunities & to make recommendations
  • Follow a user-centered & data-informed process to create confident solutions with measurable impact
  • Manage multiple work streams & competing priorities
  • Serve as a mentor, Design champion & thought leader with a focus on Content
  • Provide leadership within the Product Design team for our in-house documents & artifacts, including templates, deliverables, promotion, surveys, & more
  • Take an active role in the evolution of the Product Design team

Compensation | Benefits

  • Competitive base salary
  • Full benefits package
  • Stock Options
  • Career growth with an industry innovator

BetterCloud is an Equal Opportunity Employer, including disabled & vets.

BetterCloud is an Equal Opportunity Employer, including disabled & vets.

 
 
 
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