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Twilio // platform for building messaging applications
Engineering, Full Time    Remote - US    Posted: Thursday, October 01, 2020
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Because you belong at Twilio.

The Who, What, Why & Where

At Twilio, our mission is to power the future of communications.  The essence of Twilio lies in enabling developers to build.  We strive to earn developers love & trust every day with well designed APIs, great documentation, & tools.  We believe crafting the best experience for developers is part science, part art & part magic.  We are looking for a leader to own that end to end developer experience. This role will foster an ecosystem of Twilio developers and  lead the product team building the tools & assets that make our developer customers successful.  


Twilio is looking for a leader who lives the Twilio Magic and has the necessary experience & credentials to own the end to end developer experience at Twilio, including but not limited to:

  • Deep understanding of APIs, especially as they relate to the developer community 
  • 15+ years of hands-on large team leadership experience within a high-growth technology driven environment
  • Experience of managing, building, & developing cross-functional product teams of 50+
  • Ability to partner with marketing & other business units to drive awareness
  • Unrivaled understanding of developer behavior, with a strong preference towards actually being a developer, or at least the capacity to walk in their shoes
  • Strong analytical skills with the ability to translate between strategic business decisions & their quantitative implications
  • Detail-oriented with great organizational skills & a comfort with ambiguity
  • Ability to distill complex issues into structured frameworks & concrete action plans
  • Excellent communication & interpersonal skills, ability to be personable yet persistent
  • Highly entrepreneurial & comfortable working in a fast-paced environment with minimal guidance
  • Passion for technology & communications, well-versed on the latest trends
  • Ability to travel as needed 


As VP of Developer Success, you will live the Twilio Magic values:

  • BE AN OWNER & BE BOLD:  Own the ecosystem for our self service across the Twilio product line
  • WEAR THE CUSTOMERS SHOES & DRAW THE OWL:  Collaborate with the developer community to understand how to best drive developer happiness. 
  • WRITE IT DOWN:  Drive the design & execution for developer happiness via API design, tools, documentation, etc
  • BE INCLUSIVE:  Build diverse & inclusive teams & seek out unique points of view to deliver products that reflect the global population & make communication more inclusive for all.
  • EMPOWER OTHERS:  Promote a positive work environment; select & train new team members; continuously provide feedback, mentoring, & coaching to existing team members. 


Twilios developer experience is critical to our success.  Under this leader, this team will take an ecosystem view of developers across the entire business.  We have the opportunity to foster developer success via a marketplace, via community knowledge & code exchange, & create a virtuous cycle & strategic moat. This team will be measured by developer happiness & active developer count. They will build a strong pipeline of organic leads & technical advocates within the broader market.  

Twilio is a company that is empowering the worlds developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, & your entire employee experience. We only win when our employees succeed, & we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, & innovation & we want you & your ideas to thrive at Twilio.


This position will be located in our Denver or San Francisco office (with potential for remote). Around the world, Twilio offers benefits & perks to support the physical, financial, & emotional well being of you & your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers experience,  understands that this is a marathon, not a sprint; that continuously & purposefully builds an inclusive culture that empowers everyone to do their best work & be the best version of themselves.

About Us

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video & email by virtualizing the worlds communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the worlds most demanding applications. By making communications a part of every software developers toolkit, Twilio is enabling innovators across every industry from emerging leaders to the worlds largest organizations to reinvent how companies engage with their customers.

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