Meet CarGurusthe #1 visited online car shopping website in the US. At CarGurus, were building the worlds most trusted & transparent automotive marketplace where its easy to find great deals from top-rated dealers.
Founded in 2006 by Langley Steinert (co-founder of TripAdvisor), CarGurus is a technology company with a passion for data & its power to simplify every aspect of the car shopping experience. Using proprietary technology, search algorithms & innovative data analytics, we provide unbiased validation on pricing, dealer reputation & vehicle history.
TheAccount Specialist will focus on maintaining & expanding CarGurus' existing customer base in the UK market through the analysis of performance data, prospecting of potential up-sell & cross-sell opportunities, & mitigation of customer churn. Additionally, you will be responsible for active account management for smaller independent accounts including, but not limited to, onboarding new accounts & addressing & resolving all issues that customers may encounter with their subscriptions. As a skilled sales professional, it is critical that you are persuasive & self-motivated, as you will manage your own time, set priorities, forecast your pipelines, & meet monthly goals.
Our growing customer base will have various questions about CarGurus, so strong customer service skills, ability to listen & respond to dealers, & resolve all queries in a timely manner would be key for your success.
In this role, you will carry a quota reflective of the size of your account base, you must also be comfortable providing feedback to the larger CarGurus organization by bringing strong analytical thinking, presentation, & problem-solving skills.This is a great opportunity to join a successful inside sales team, with multiple opportunities for career growth & progression.
Who You Are:
1-2 years of sales experience working within a target driven sales environment
Strong focus on customer service
Retention/nurturing, upselling/cross-selling experience is a must, & experience carrying a quota
Churn reduction experience would be an advantage
Ability to negotiate & build strong rapport/relationships with clients
Good organizational & communication abilities
Able to adapt to change within a rapidly evolving business environment
Automotive/ car industry experience would be a plus
At the core of our company culture is a spirit of innovation, curiosity & collaboration. True to our start-up roots, were nimble, flexible & hardworking. Lunch is catered daily. Gym membership is free. Pool & ping pong are played often. Now a publicly-traded company, were as committed as ever to cultivating the culture that got us here.
In addition to the US, CarGurus operates sites in Canada, the UK, Italy, Spain & Germany, with other markets on the horizon. Our offices are located in Cambridge, MA, Detroit, MI & Dublin, Ireland. If youd like to learn more, please visitour careers page.