Company Description Job Description
Litmus Automation is an End-to-End Cloud platform provider for the Internet of Things. Our two disruptive products, LoopCloud & LoopEdge are being used from global factory floors to larger smart city solutions.
We are looking to hire an Industrial Field Service/Technical Support Engineer to support configuration, integration of control systems, industrial devices as well as aid in creating onsite client proof of concepts & provide technical support. We practice agile development so speed & a strong sense of ownership are a must. The ideal candidate will have excellent communication & problem solving skills, experience working with industrial systems vendors & customers. As a customer facing role this role may require occasional extended workweek & weekend commitments. Up to 50% travel & must have valid driver's license.
Role & Responsibilities
Perform controls design, integration, start-up, & technical support for industrial systems.
Create Demonstrations & POC for various industrial systems for Litmus Loop.
Install product(s) or systems at customer sites & deliver training to customers in-house or abroad
Design & develop PLC/PAC & SCADA programming.
Responsible for control system integration with multiple vendor interfaces & Litmus Loop Platform.
Assess the customer's application, troubleshoot & diagnose issues through research and/or re-creation to determine the root cause
Train & coordinate with tradespeople (electricians, automation technologists, etc) on jobsites who are installing our product
Respond to customer service calls & maintain appropriate troubleshooting records
Monitor field installations with remote access & troubleshoot/correct issues
Document procedures & best practices for both internal & customer engineers & technicians
Ability to work crossfunctionally with sales, product management, application engineering, product engineering, & operations
Exercise judgment for managing escalations, priority setting, conflict resolution when facing multiple & concurrent service issues
Experience & Skills
BS/MS degree in Electrical, Industrial or Computer Engineering.
Experience/understanding of electronic system controls/PLC's-motor control highly desirable.
Must have knowledge of industrial communications networks such as EthernetIP, ControlNet, DeviceNet, ProfiNet, Profibus, & Modbus.
Must have experience with PLCs, & DCS control systems. Experience in at least some of the following technologies is highly desirable: Emerson DeltaV, Siemens, Rockwell, Allen-Bradley, Omron, Cutler Hammer, Mitsubishi.
Experience with communication wiring & protocols (Profibus, Fieldbus, Device Net, Ethernet, Serial).
Experience implemented projects including: design, systems integration, onsite commissioning, contract administration & site supervision.
Experience developing user training manuals & providing onsite customer training/troubleshooting courses.
Experience deploying SCADA systems & providing continuing customer support/maintenance.
Excellent written & verbal presentation skills with the ability to present complex ideas in a clear & concise manner.
Networking, virtualization implementation, database programming, & Microsoft OS configuration, is a plus.
Ability to travel to client sites as required for POC, technical meetings and/or commissioning. Travel is project & opportunity specific but not expected to be more than 50%.
Must be able to safely use manual tools & power equipment common in the construction trades.
Litmus Automation is an equal opportunity employer & considers qualified applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age (if the individual is 18 years of age or older), veteran status, disability, or any other protected class. For more information, please view the Equal Opportunity Employment details.
Our mission is to help organizations innovate. We want to transform how they deploy & monetize Internet of Things solutions to create a smarter, connected ecosystem for their customers. We're working to spread intelligence by enabling smarter solutions & improve lives. To keep up with this mission, we look for amazing people, who are humble, self-motivated, focused & above all - team players.