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Company Overview

We at Silverline are passionate about what we do. Were a diverse group of cloud technology professionals with the same goal: to make our clients lives easier through technology & we have a good time while were at it! As a Salesforce Platinum Partner, Silverline combines Strategic Advisory, technical implementation services, & ongoing Managed Client Services to enable organizations to achieve maximum value with the Salesforce Platform. Silverline is consistently ranked one of Glassdoors Best Places to Work among small- & medium-size companies, among other accolades. Come be a part of our team!

Position Overview

International travel will be required.

The Senior Business Analyst is an Internal Product Owner that represents the clients business needs, solution goals & priorities during the engagement. In collaboration with the client Product Owner, the Senior Business Analyst drives development & maintenance of the product backlog, ensuring story quality & completeness (including INVEST characteristics) & performs the Sprint Demos. The Senior Business Analyst serves as the internal Silverlines teams initial point of contact for requirement gathering, clarification & prioritization for the initiative.

Primary Responsibilities to the Client

  • Ensures the Client Product Owner understands the Silverline Adaptive Agile methodology & use of Silverline Tools (Gateway and/or JIRA)
  • Collaborates with the Client Product Owner to develop & prioritize the product backlog ensuring INVEST characteristics
  • Establishes working relationships with Client SMEs
  • Provides best practices around the functional areas affected by the engagement
  • Facilitates discovery sessions to gather & prioritize requirements, understand desired business outcomes & define success criteria
  • Along with the Tech Leads, articulate to customer stakeholders the value of recommended solutions & approach
  • Provides input to sprint demos (incorporating the Why aspects of a given demo)
  • Contributes to UAT process (incorporating the Why aspects for testing, ensuring coverage of test plans)
  • Develops & delivers training sessions and/or performs knowledge transfer to client or Silverline training team members

Primary Responsibilities to the Internal Project Team

  • Represents the Clients needs to the internal project team, providing clarification & additional details as needed to support project execution
  • Contributes to discovery session agenda
  • Creates project deliverables including Process Flows, User Story Maps, User Stories
  • Collaborates with Senior QA on development of QA & UAT process, plans & scripts
  • Develops & oversees training curriculum preparation
  • Works with Silverline Engagement Project Manager & Coordinators to manage project scope, budget & timeline expectations
  • Collaborates with UX Design team on wireframes for Vlocity solutions

Primary Responsibilities to the Silverline Management

  • Share lessons learned to Solution Architect Center of Excellence lead to implement & improve BA processes
  • Share lessons learned to Vlocity Center of Excellence lead to implement & improve lessons learned
  • Share lessons learned to the Industry Principals to implement & improve industry specific best practices around discovery, backlog & story map best practices, etc.
  • Identifies opportunities for add-on work

Basic Requirements

  • BA/BS degree in Business, Computer Science or Engineering or equivalent work experience
  • 7+ Professional Services consulting client experience
  • Proven ability to communicate & build relationships with business & technical audiences
  • Precise & effective customer communications & presentation skills
  • Understanding of technology application within business
  • A proven ability to manage multiple, competing priorities simultaneously
  • Understanding of key concepts of user centered design & design thinking
  • Experience with business process definition, best practices, & reengineering
  • Experience writing user stories to capture business requirements
  • Understanding of the key levers for B2B, B2C, hybrid business models
  • Great teamwork & collaboration skills
  • Desire to learn new things & mentor team members
  • Understanding of insurance policy lifecycle process (Prospecting, Quote to Bind, Claims)

Desired Skills/Certifications

  • certification (Administrator, Sales Cloud or Service Cloud)
  • Vlocity Platform Foundations certification
  • Very strong customer facing skills
  • Knowledge of Financial Services, Insurance or Emerging Markets, preferred
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