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Dropbox // cloud storage
San Francisco, CA; Remote - US    Posted: Wednesday, April 28, 2021
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Role Description

As a Technical Architect for our enterprise sales teams, youll play a huge role in helping companies understand the value of Dropbox Business. Itll be your mission to demystify technology, optimize the sales process, & bash down any technical barriers that keep our customers from evaluating & adopting Dropbox.


  • Support all products, all RTMs, & full sales cycle (solution discovery & recommendation, technical enablement, deployment, etc.)
  • Provide deep technical expertise for both discrete products & multi-product solutions.
  • Deliver solution evangelism & technical solution expertise direct to customers
  • Conduct technical solution enablement & training to Sales Representatives, Account Managers, Service Delivery Partners (ex: Vendor Partners & Channel Partners)
  • Provide a critical voice of the customer back to leadership & Dropbox Product teams
  • Develop & demonstrate product expertise on Dropbox & Dropbox APIs
  • Make every potential Dropbox customer happy with every interaction, being an ambassador for Dropbox & our unique culture at every opportunity
  • Respond to technical questions in RFIs & RFPs


  • Minimum 3 years of relevant work experience in a customer facing role
  • Prior experience in a customer facing technical role. Background in sales engineering, technical account management, or professional services preferred
  • Technical expertise in SaaS applications, collaboration/productivity software, integrations with on-prem/cloud-hosted applications natively & through a REST API 
  • Ability to create technical content suitable for a variety of audiences (IT Admin, Developer, Manager, Executive, Business User) & formats (oral, written, presentation & video)
  • Prior experience with CRM systems 
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