A National Restaurant Success Manager (RSM) plays a crucial role in the Sales & Launch process. Working hand in hand with the Account Executive, you will support the operations component throughout the customer lifecycle. This includes pre-sale, pilot execution, rollouts, & on-going relationship management. Interacting successfully with all variances of our clients; from general managers to C-level executives. Your day-to-day will involve on-boarding restaurants, ensuring our restaurants are hitting KPIs, conducting business reviews, & working on strategic projects.
While the Sales Team is tasked with owning new revenue, contracts & agreements, the RSM owns relationship with the restaurant level users of Yelp Waitlist, as well as the decision influencers such as Directors & above. Often the RSM serves as a Restaurant Consultant during a pilot, establishing rapport with the partner, creating trust & space for honest dialogue about how Yelp Waitlist & Yelp Reservations can better hit all Key Performance Indicators during a pilot.
Detail-oriented, entrepreneurial, & self-accountable are three characteristics which make a RSM successful. This position requires team collaboration with various departments from the restaurant organization, & National RSM's are relied on to ensure we are on track for various projects & strategies.