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BentoBox // website services for restaurants
New York or Remote    Posted: Tuesday, November 17, 2020
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BentoBox empowers restaurants to own their presence, profits, & relationships. The hospitality platform disrupts third-party services that come between the restaurant & the guest. BentoBox puts the restaurant first & offers tools that drive high-margin revenue directly through the restaurants website. BentoBox is trusted & loved by over 5,000 restaurants worldwide including The Meatball Shop, Joseph Leonard, Union Square Hospitality Group, Major Food Group, Roses Luxury, Eleven Madison Park & many more. Learn more at

We are looking for an energetic, enthusiastic, & organized Customer Success Associate to increase product adoption & secure our high retention rate of BentoBox restaurants. Customer Success Associates are responsible for helping restaurants see the maximum value of our platform while guiding restaurants to a better online presence by identifying opportunities to expand their current feature set. This is an incredible opportunity to get in on the ground floor of a fast-growing startup serving the restaurant industry.


  • Help restaurants see the value of their BentoBox partnership to drive retention
  • Support customers with daily office hours to answer questions
  • Effectively communicate the benefits of BentoBox tools & features via phone, email, & live web demos
  • Manage daily calls & emails around customer issues & concerns patiently & professionally
  • Address & manage platform bug & feature request feedback loops
  • Shape future product development based on trends in conversations with customers
  • Get ahead of challenges through effectively navigating complex situations
  • Represent BentoBox as the gold standard with exceptional customer service, accuracy, & enthusiasm
  • Maintain accurate & timely records of customer activity through Salesforce & Process St. 
  • Uphold BentoBoxs core mission, vision, & values

Skills & Attributes

  • High energy & ambition; enthusiasm to give 150% every day to help build a massive company
  • Passion for the restaurant industry & for helping owners & operators thrive in a digital world
  • Hyper-organized & strong multi-tasker who can easily manage numerous projects
  • Very strong attention to detail
  • Ability to solve problems quickly & pivot with ease
  • Interest in helping restaurant owners drive revenue with technology
  • Positivity, patience, & professionalism
  • Experience with, or interest in, web & digital marketing
  • At least one year of experience in an account management role previously; experience in the hospitality industry is a plus

What We Offer

  • Competitive salary + equity
  • Full benefits (medical, dental, vision, 401(k), commuter benefits, life insurance)
  • Flexible paid vacation
  • Paid parental leave
  • Professional development, growth, & support
  • Perks when dining with BentoBox customers such as tip reimbursement
  • Making a positive impact on the hospitality community

BentoBox provides equal employment opportunities to all employees & applicants for employment & prohibits discrimination & harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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