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Via
on-demand transit
 
New York City    Posted: Tuesday, June 18, 2019
 
   
 
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JOB DETAILS
 

Via is re-engineering public transit, from a regulated system of rigid routes & schedules to a fully dynamic, on-demand network. Vias mobile app connects multiple passengers who are headed the same way, allowing riders to seamlessly share a dynamically-routed vehicle. First launched in New York City in September 2013, the Via platform operates in New York City, Chicago, & Washington DC, & in London & Amsterdam through ViaVan, its joint venture with Mercedes-Benz Vans. Via also licenses its revolutionary on-demand transit technology to transportation players globally.

Summary:

Unbelievable customer service is a critical part of the Via brand, & were looking for the best in the business. As a Technical Support Representative, youll provide consistently outstanding support to Vias Partners through email & phone-based communications. Via has dozens of partners around the world powering their transportation services with Via's technology ranging from local & national transit authorities, large private sector transportation providers, & fleet owners, as well as private companies & universities.

Responsibilities & Duties

  • Provide an impeccable level of customer service, in the form of phone & e-mail communications, to exceed partner expectations
  • Become an expert on Via develop a nuanced understanding of our technology, services, & best practices to be able to answer support inquiries on a daily basis
  • Prioritize operational issues as a real-time point of contact & provide high-level responses in an efficient manner

Qualifications

  • Proactive about pleasing your customers; obsessed with making sure needs are met
  • A natural multi-tasker who can remain unfazed by a fast-paced environment & high-volume work
  • Meticulous & vigilant, with a high level of attention to detail
  • You love technology & are excited to guide partners in the use of Via's product
  • Excellent problem solving skills and demonstrated ability to interact effectively with internal & external partners & clients/customers
  • Excellent verbal & written communication skills - Positive attitude & an engaging businesslike approach you intuitively find the right tone in every situation
  • Have previous work experience in B2B, enterprise business
  • Zendesk experience a plus

Benefits:

  • Top of the market healthcare benefits, 401k matching, & PTO
  • Sit in our NYC headquarters the nerve center of our worldwide operations
  • Flexible Scheduling
  • Opportunities for advancement
  • Gym Reimbursement

Via is an equal opportunity employer

 
 
 
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