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CLEAR // biometric identity platform
New York City, United States    Posted: Wednesday, May 06, 2020
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CLEARs mission is to strengthen security & create frictionless experiences for consumers. We believe you are you & by using your biometrics - your fingerprints, eyes, & face - we keep you moving. Imagine a world where you can do virtually everything you need to breeze through the airport, buy a beer at the game, check-in at the doctors office, access your office building, & more without ever pulling out your wallet or phone. Now in 60+ airports & other venues nationwide, you are your ID, credit card, ticket, reservation & more with CLEAR.

Were defining & leading an entirely new industry, obsessing over our customers, & investing in great people to lead the way. Recently named on CNBCs Disruptor 50 List & winner of the SXSW Interactive Innovation Award, we're working tirelessly to create frictionless customer experiences for our 4.3+ million members across the country.

We are seeking an ambitious, adaptable, & eager Agile Program Manager to drive business-critical initiatives in our New Verticals space, supporting our Sports, Healthcare, Payments, & Enterprise & Identity roadmaps, while breaking into new business lines. This individual has a strong track record for execution & delivery of effective, highly-available, & flexible technology solutions in a hyper-growth fast-paced environment where priorities shift quickly.

As an Agile Program Manager, you will partner with Business, Product, & Engineering leadership to drive strategic roadmapping exercises in the New Verticals space while collaborating with teams to plan, execute, & validate technology initiatives. You will be a champion for your team & serve as an ambassador to the broader Technology organization. You will join & contribute to a rapidly growing community of Agile Program Managers who elevate CLEARs teams to operate to their fullest potential.

Ideal candidates should be able to demonstrate a sharp analytical perspective, strong negotiation, facilitation, & executive communication skills, ruthless prioritization chops & a persistent can-do attitude.

Experience scoping & delivering technology projects in an agile setting is required. Experience with compliance frameworks (PCI, HIPAA) is desired but not required for the right candidate.

What You Will Do:

  • Lead the cross-functional delivery of a range of technology & compliance deliverables using advanced negotiation, facilitation, planning & dependency management techniques.
    • Use Agile project methodologies to drive continuous incremental delivery against quarterly / annual roadmap objectives
    • Collaborate with engineering, product & governance teams to break complex multi-disciplinary projects into prioritized & properly scoped plans of action
    • Demonstrate ownership of the entire project lifecycle from beginning to end
    • Facilitate release planning activities across teams
    • Create clear visibility into status & progress within the team & for stakeholders
    • Identify & manage cross-team dependencies & risks; define & drive mitigation plans
    • Run retrospectives to remediate operational & process gaps
    • Forecast completion estimates using empirical data & stated assumptions
    • Assist Technology leadership with developing a strategic roadmap for CLEAR's systems, architecture, & practices
  • Lead teams as an agile coach / servant leader
    • Advocate for agile principles & help negotiate agreements between teams; facilitate productive communication between teams & among teammates
    • Be a champion for CLEARs values; advocate for trust, integrity & openness
    • Lead continuous improvement by identifying & remediating cross-functional process gaps across your teams & the technology organization at large
    • Ensure that CLEAR's processes & artifacts are helping us to deliver rapidly & with agility

Who You Are:

  • Bachelor's Degree & 4-7+ years of relevant project/program management experience
  • Must have Agile delivery leadership experience in a cloud-native environment
  • Selfless, humble, compassionate; you are a relentless optimist in the face of adversity
  • Obsessive about the right communication for the right audience; able to communicate technical matters to technical & non-technical audiences
  • Strategic thinker with strong customer focus
  • Strong analytical & project management skills with demonstrated ability to prioritize, track, & deliver results
  • Able to influence & embed within multiple teams to achieve defined goals
  • Must be able to help course correct continuously as new priorities & new information becomes available
  • Strong visual communicator with a toolkit of impactful presentation / facilitation methods

Nice to Have:

  • Scrum Alliance CSM / CSP certification or PMIs Agile Certified Professional (ACP) preferred, SAFe or other scaled agile certifications a plus
  • Experience scoping & delivering technology projects within compliance frameworks (PCI, HIPAA)
  • Experience operating in a regulated or security sensitive environment
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