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Mailchimp // marketing platform for small businesses
 
Marketing, Full Time    Atlanta    Posted: Friday, February 21, 2020
 
   
 
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JOB DETAILS
 

Mailchimp is a leading marketing platform for small business. We empower millions of customers around the world to build their brands & grow their companies with a suite of marketing automation, multichannel campaign, CRM, & analytics tools.

Were looking for an experienced researcher to join our team. As a Researcher on our team, you will be primarily focused on executing custom, mixed-methodology research (primary & secondary, qualitative & quantitative) studies to understand our core small business audiencetheir behaviors, attitudes, needs, perceptions & their challenges & successes. You listen hard, observe everything, & can skillfully synthesize large amounts of information into actionable insights. You should be an experienced researcher whos comfortable working solo, taking lead on small research project teams, & collaborating with Mailchimps Marketing, Product Management, & Design teams, among other departments. You must be a highly skilled communicatora deft interviewer, excellent writer & storyteller, & diplomatic colleague.

What you'll do here:

  • Be an expert in the small business (SMB) market & proactively identify new opportunities for Mailchimp to grow with this market.
  • Lead research projects independently or in collaboration with 1-2 other researchers (internal or vendor-side) to identify strategic opportunities for Mailchimps product & marketing development
  • Translate research needs into project plans, set scope, define strategy, & use the appropriate methods (qualitative, quantitative, or both)
  • Manage project analysis, guide the final deliverable, & take responsibility for deadlines
  • Produce research deliverables (reports, presentation decks, etc.) that require minimal editing before theyre ready to share
  • Communicate & socialize insights & recommendations across departments & up to leadership clearly, effectively, & diplomatically (through reports, presentations, casual conversations, cross-functional team meetings, internal newsletters, workshops, emails, etc.)

We'd love to hear from you if:

  • You are proficient in planning & executing market research studies - collaborating on key business questions, developing a research plan, building a research instrument, analyzing data, synthesizing insights, & presenting results
  • You have experience working with cross-functional teams - soliciting & incorporating feedback from stakeholders, peers, & SMEs
  • You have experience with advanced research techniques, including those which incorporate statistical techniques (discrete choice, conjoint analysis, etc.)
  • You have an undergraduate degree in Business, Economics, Statistics, Marketing, Market Research, Psychology or a related field or equivalent experience
  • You have strong analytical skills & outstanding problem solving skills
  • You are an excellent communicator

Bonus Points:

  • Knowledgeable of marketing positioning & messaging research to inform marketing strategy & activation
  • Experience managing & interpreting results from brand & product tracking studies
  • Masters Degree in Business, Economics, Statistics, Marketing, Market Research, Psychology or a related field
  • Experience with G-Suite tools (Google Slides, Google Sheets, Google Docs)
  • Experience using Qualtrics, Survey Gizmo, or other survey tools

Mailchimp is a founder-owned & highly profitable company headquartered in the heart of Atlanta in the historic Ponce City Market, right on the Beltline. Our purpose is to empower the underdog, & our mission is to democratize cutting edge marketing technology for small business. We offer our employees an exceptional workplace, extremely competitive compensation, fully paid benefits (for employees & their families), and generous profit sharing. We hire humble, collaborative, & ambitious people, & give them endless opportunities to grow & succeed.If you'd like to be considered for this position, please apply below. We look forward to meeting you!

Mailchimp is an equal opportunity employer, & we value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 
 
 
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