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Common Purpose, Uncommon Opportunity.

Everyone at Visa works with one goal in mind - making sure that Visa is the best way to pay & be paid, & the best way to get cash, for everyone everywhere. This is our global vision & the common purpose that unites the entire Visa team. VisaNet processes over 13,000 transactions per second for people & businesses around the world, enabling them to use digital currency or cash, instead of checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa's sponsorships, including the Olympics & FIFA World Cup, celebrate teamwork, diversity, & excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience & security of digital currency & cash to people all over the world. Join our team & find out how Visa is everywhere you want to be.

The Global ATM Network Product Office leads all aspects of the Visa ATM business which includes devising key market strategies, conducting complex analysis, & creating new opportunities focused on long term revenue growth & increasing market share. The day-to-day management of the ATM business includes direct oversight of a complex offering that contributes over $1.2B in annual revenue to Visa Inc, interfaces within all divisions & geographies across the company & is a core offering to clients worldwide. Specifically, in key markets, the ATM channel serves as a very important banking channel for Visa clients & continues to expand beyond its traditional role as primarily a cash dispensing device & more of an everyday banking center with such features as intelligent deposit, & multi account selection transfers & bill payments.

Job Description


The Head of Cross Border ATM Partnerships will be a key leader on the Visa / PLUS Global ATM Product team & key contributor to both Visa's Global Cross Border business unit & the Global Network Products organization. This individual will have the overall responsibility for ensuring the growth of the Cross Border ATM business & executing against key strategies that include:

  1. Creating partnership constructs with both Issuers & Acquirers to win placement & routing & make Visa the network of choice for cross border transactions.

  2. Collaborating with key ATM providers & cross functional groups to message & make the ATM the preferred consumer channel when obtaining foreign cash (rather than branches or money changers)

  3. Develop & build key product differentiation over the Visa network that illustrates how Visa can provide key value to clients in the realm of Cross Border ATM usage

This individual needs to be a strong leader who is proficient in building & executing against growth strategies & can ensure successful delivery across different regions around the world.

Key Responsibilities

This Sr Director position will be responsible for the following main areas of focus:

  • Revenue Generation / Business Development Initiatives:

    • Provide thought leadership & strategy development that includes creating partner specific deals that focus on growing Cross Border ATM transactions which make include winning key Issuer portfolios & / or expanding usage within key product portfolios

    • Working with ATM Business Operations team to ensure Cross Border ATM transactions offer consistent cardholder experience (when DCC or Access Fee) & educate ATM Acquirers on recent XB ATM modifications (April 2019) & objectives to support ATM business & increase consumer demand

    • Seek out global acquiring partners to shift teller transactions to ATM, sell FX at ATM pre-trip & enable Issuers to understand benefits of shifting cash to card & ensuring cardholders take less foreign cash pre-trip

    • Work with marketing to continue Issuer toolkits & cardholder awareness campaigns to shift consumer behavior pre & during trip, & have easily identifiable ATMs upon arrival

  • Development of new ATM Products, Solutions & Capabilities: Work across the company on all Cross Border ATM related issues focused extensively on the leading the development & implementation of new ATM product initiatives including:

    • Creation of new ATM solutions including a Cross Border surcharge free network, white label or on-us capability for global FIs that minimize operational friction / reduce Issuer cost

    • Creation of a cash-in offering that allows foreign cash sent to home DDA

    • Expand capability for XB cash remittance & allows for XB money transfer to non cardholder

    • Develop value story, marketing collateral, communication plan & client facing materials related to these new ATM initiatives

    • Develop training material for the Sales teams to create more ATM product awareness & ensure Account Executives are more prepared to discuss ATM related issues with clients

    • Monitor, track & measure business impacts of new ATM initiatives

    • Conduct regular account reviews with key clients that highlight key ATM usage, trends & behaviors & identify areas for improvement & optimization

  • Lead a team of 3 - 5 individuals (direct & dual-line reports), including recruiting & hiring, team development, professional development & role modelling of the Visa Leadership Principles

The aforementioned areas of focus will require this individual to work closely with global teams representing Cross Border teams; Product; Pricing, Interchange & Strategy; Operations; Sales & Legal groups.

** Flexible to be based outside of the SF Bay Area, our Global Headquarters **

TRAVEL REQUIREMENT : This position requires the incumbent to travel for work 30-40% of the time.



12 years of work experience with a Bachelor's Degree; 10 years of work experience with Masters/MBA/JD/MD; or a minimum of 8 years of work experience with a PhD


  • 10-15+ years payments experience preferred, ATM industry experience required, including several years of leadership experience in successful businesses that have strong track record of revenue generation, product management, strategic development & execution

  • Undergraduate Degree required, graduate degree/MBA preferred

  • Strategic thinker, excellent management skills, superior analytical skills with the ability to assess an opportunity's potential, leveraging fact-based analysis & industry experience

  • Strong commercial & financial acumen

  • Ability to handle complex projects with multiple work streams & proven leadership over a wide variety of stakeholders at junior through executive levels

  • Team oriented, collaborative, diplomatic, results driven, & flexible

  • Strong people leadership, management, interpersonal, & communication skills required

  • Global or multi-national business experience preferred

Additional Information

Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit & stand at a desk, communicate in person & by telephone, frequently operate standard office equipment, such as telephones & computers, reach with hands & arms, & bend or lift up to 25 pounds.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines & applicable local law.

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