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Giphy is a search engine for animated GIFs.
New York City, NY    Posted: Friday, February 08, 2019
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The Company:

GIPHY is the worlds largest place to search, discover, & create all the GIFs. Were the leading brand in short-form entertainment & visual communication.

iMessage, Facebook, Instagram, Snapchat, Twitter, Tinder, Slack, WhatsApp & many more all integrate against our API to serve GIFs to their millions of users across the globe. We serve over 7 billion GIFs every day to more than 500 million people.

Were a creative & passionate group of GIF-obsessed individuals continuing to build out what we believe is the future of communication. We have big goals & are looking for like-minded, talented people to join us.

The Opportunity:

You will create & enforce policies that make GIPHY a safe & engaging place for our community of creators, partners & users. You will work to build from the ground up initiatives that significantly impact content quality, community engagement & moderation processes, & operational scalability. Reporting to the Heads of the Content Department, this role will have extremely high visibility across all parts of the company & tangible interactions with our content, product, marketing, & PR teams.

The ideal candidate is a highly motivated, consumer tech savvy, & community focused individual with a history of success working & leading global teams in safety, moderation, law enforcement communication, & community management functions.

What Youll Do:

    • Work closely with key content, product, & engineering teams to develop moderation engagement, enforcement, & escalation processes
    • Build, manage, & scale our team of community & content moderation specialists while ensuring a strong balance of achieving business KPIs / performance goals, including setting individual goals, performance management, mentoring growth & development, & ensuring team health & engagement
    • Develop & manage relationships with local & international Law Enforcement agencies
    • Oversee the handling of escalated & time sensitive trust & safety issues
    • Dive into unfamiliar & cutting edge digital safety & community guidelines subject matters & be an expert in representing how they will impact GIPHY & its community
    • Act as the global escalation point for on & off-GIPHY community issues & questions
    • Work with product team to spec, build, & evolve safety & moderation tools
    • Critically analyze inputs from internal stakeholders as well as the GIPHY community to define long term moderation strategies
    • Oversee & manage third party employment agencies / vendors as needed

Who You Are:

    • 5+ years of demonstrated success & subject matter expertise in content & community moderation with preferred emphasis in the technology industry
    • Experience working with user generated content & licensed content platforms & the surrounding moderation environments
    • Prior Trust & Safety, legal, fraud, or operational experience, including experience dealing with online NSFW content
    • Strong knowledge of online legal issues & ability to effectively communicate challenges & escalations
    • Experience working with consumer technology brands that have global impact
    • Experience managing large global decentralized teams
    • Strong verbal & written communication skills
    • High technical aptitude & firm understanding of GIPHY
    • Ability to project manage with emphasis on prioritization & multitasking; ability to adapt to a fast moving environment
    • Excellent team player with ability to maintain strong internal & external relationships
    • Bachelors degree or equivalent work experience

This is a full time salaried position, including stock options, fully covered health insurance, 4% 401K match, free lunch every day, free gym membership & lots of other fun perks.

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