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Taboola // discovery platform for publisher sites
 
Engineering, Full Time    New York City    Posted: Tuesday, June 11, 2019
 
   
 
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JOB DETAILS
 

Read something interesting online today? There's a good chance it reached you because of our technology.

Taboola is the world's leading content discovery platform, serving 360B recommendations to over 1B unique visitors each month on the web's most innovative publisher sites, including NBC, USA Today, The Weather Channel, Tribune & Fox Sports.

Taboola, the worlds largest content recommendation platform, is hiring a Senior Technical Support Engineer. Technical Support Engineers are skilled & technically competent members of Taboola Global Technical Support Team. They provide system & application technical support while ensuring that all service level agreements & customer satisfaction goals are achieved.

The position requires troubleshooting complex web & backend technology issues & excellent communication skills. The Senior Technical Support Engineer works closely with various teams within the company, including 3rd level, Professional Services teams & the various business units.

About you:

  • Proven experience with internet technologies including: JavaScript, Google Analytics, SQL, Rest API, API, APK, S2S & Mobile SDK
  • Troubleshooting experience
  • Ability to understand flows & provide creative technical solutions
  • Strong capabilities of building organized processes & structured formal documentations
  • Fluent English & excellent customer facing & communication skills (verbal & written)
  • Ability to comply with tight deadlines
  • Multi-tasking, self-learning, highly motivated & a team player
  • Experience in a technical support position in a multinational organization
  • Media industry background

In this job you will:

  • Perform in-depth troubleshooting including DB analysis & reading system logs to identify & solve complex support issues that were escalated by 1st level support
  • Manage assigned cases to meet service agreement levels
  • Ongoing support & Top Client case management, while working closely with the Business & Professional Services teams across the company
  • Write technical notes & troubleshooting procedures to be used by the entire support organization
  • Knowledge expert that will serve as the focal point within the team

Taboola is an equal opportunity employer & we value diversity in all forms. We are committed to creating an inclusive environment for all employees & believe such an environment is critical for success. Employment is decided on the basis of qualifications, merit, & business need.

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