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Tradeshift
supply chain finance platform
 
Engineering, Full Time       Posted: Wednesday, June 19, 2019
 
   
 
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JOB DETAILS
  Company Description

Have you ever worked for a company that actually wanted you to bring your whole self to work every single day?

About Tradeshift
Tradeshift is a unicorn in the fintech industry. We are disrupting a typically stagnant environment by connecting companies of all sizes & providing them with the platform & network needed to create value from old processes like procurement, invoicing, payments, & workflow. We recognize that business is both messy & social - two revelations that have driven the development of Tradeshift, a platform for all your business interactions.

Team
We're the Customer Operation Engineer team that's on the ground, making sure all of our users are getting everything they can out of the Tradeshift platform. We are looking for people that are inherently curious, know how to build relationships, & are ready to do everything possibleto enable our users' success.

Job Description

Role
Customer Support starts at the initial engagement of the product & extends through the life cycle of every account, & thechallenges they will face. You will bridge the communication gap cross functionality within Tradeshift & do what is needed daily to keep our users alive & engaged.
What a day is like:

Your team will look to you for product knowledge, feedback, & support to assist them with the day to day challenges they face in the wild. You will work directly with our customers, their suppliers, & cross functionally throughout our organization to identify & address any future, incident, or bug, that may arise. As challenges & opportunities surface you will be tasked with communicating this to your team & throughout Tradeshift as needed.

  • Focus to give our customers a great experience working with Tradeshifts products & people.
  • Help ensure that customers can access & fully utilize the platform at all times
  • Participate in Tradeshift network support events, developing our community of users & customers
  • Provide operational assistance involving rollouts, account extensions, account configurations, & feature request
  • Develop close relationships with our customers & their Success Managers to ensure the health of our accounts
  • Work across our global teams to test, debug, & coordinate mission critical changes that are needed to ensure your customers are happy & referenceable
  • Drive open exploratory conversations with our customers, suppliers, & your Success Managers to develop solutions that meet their needs
  • Continuously find ways to improve & streamline the support function & user experience
Qualifications

You're perfect for this role if:
You are customer-first & team-centric. You are a solutions expertbe itproducts, features, updates, & customers - you know them & you own them. You develop close relationships with your customers to ensure the health of their operations.

You also have:

  • Focus to give our customers a great experience working with Tradeshifts products & people.
  • Help ensure that customers can access & fully utilize the platform at all times
  • Participate in Tradeshift network support events, developing our community of users & customers
  • Provide operational assistance involving rollouts, account extensions, account configurations, & feature request
  • Work across our global teams to test, debug, & coordinate mission critical changes that are needed to ensure your customers are happy & referenceable
  • Drive open exploratory conversations with our customers, suppliers, & your Success Managers to develop solutions that meet their needs
  • Continuously find ways to improve & streamline the support function & user experience
Additional Information

Location
Our office in Kuala Lumpur offers employees daily catered meals, as well as a great work/life balance, allowing them to work from home when necessary. You'll also have the opportunity to step up & troubleshoot, while coming up with your own solutions to problems.
Culture
Our culture began day one when three Danes poured their brains, heart, & guts into creating a platform that could connect every business in the world. We expect each employee to approach their work with the same amount of pride & passion. One day you might find us having a ping pong matchin the middle of the work day, & then you'll find us handing off projects to colleagues in different time zones so we can continue progress around the clock.

TradeShifters come from various backgrounds & nations, & we all thrive off challenging the status quo. We take pride in nurturing employee happiness, encouraging personal development, & welcoming teammates from all walks of life.

We value diversity & we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Why you might like working here:

  • You love autonomy & the freedom to get your work done how you want
  • You like sharing your opinions & feeling like they matter
  • You want to work for a company that requires you to bring your whole self to work every day: brains, heart, & guts.
  • Fixed Transport & Communication Allowance
  • Daily lunch & snacks provided by the company
  • Extensive medical insurance coverage
  • Optical & Dental benefits
 
 
 
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