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Coursera // online education platform
Sales, Full Time    Toronto, Remote    Posted: Saturday, April 17, 2021
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Coursera is a leading online learning platform for higher education, where 77 million learners from around the world come to learn skills of the future. More than 200 of the world's top universities & industry educators partner with Coursera to offer courses, Specializations, certificates, & degree programs. Thousands of companies trust the company's enterprise platform Coursera for Business to transform their talent. Coursera for Government equips government employees & citizens with in-demand skills to build a competitive workforce. Coursera for Campus empowers any university to offer high-quality, job-relevant online education to students, alumni, faculty, & staff. Coursera is backed by leading investors that include Kleiner Perkins, New Enterprise Associates, Learn Capital, & SEEK Group.

Coursera is looking for a Technical Account Manager to join our Industry Partner Services team. You will enable our industry partners' success on our platform through providing world class professional services including:
Partner account plan development & execution 
product consultation
project management & advice
technical case resolution
partner onboarding
cross-functional enablement

As the authority on the Coursera authoring platform, you will work closely with Business Development, Product, & Engineering to resolve issues, advocate partner needs, & make Coursera the very best place to launch high impact learning experiences.

Job Overview

As our Technical Account Manager, you will join the Industry Partner Services team & manage a portfolio of our strategic Industry Partner accounts. You will also onboard our new Industry Partners to our authoring product & help them through the launch of their first piece of content, Our goal is to deliver high quality professional services to our partners & become their trusted advisors in assisting them to launch high quality content on our platform. This role is very cross functional where you can expect to work with members within our business development, marketing, product, engineering, support & content strategy teams. 

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