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SurveyMonkey // online survey platform
 
Atlanta, Georgia    Posted: Friday, March 19, 2021
 
   
 
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JOB DETAILS
 

Who we are & what we do

SurveyMonkey (Nasdaq: SVMK), is a leader in agile software solutions for customer experience, market research, & survey feedback. Our platform empowers more than 20 million active users to analyze & act on feedback from employees, customers, website & app users, & market research respondents. SurveyMonkey's products, enterprise solutions, & integrations allow more than 345,000 organizations to provide better customer experiences, increase employee retention , & unlock growth & progress. Ultimately, SurveyMonkey's vision is to raise the bar for human experiences by amplifying individual voices.

More about our Customer Advocacy Team

Customer Advocacy is a three-person team that rolls into Product Marketing within the larger Marketing department. Advocacy's role is to build deep relationships with SurveyMonkey customers, act as a Voice of the Customer, & produce customer content. This content can include case studies, quarterly earnings proof points, We also partner with teams to assist with customer-related requests such as webinars, events, & logo & testimonial usage. You will report to the Customer Stories Program Manager.

What we're looking for

We're looking for someone who loves talking to & sharing the experiences of customers understanding why people choose SurveyMonkey, what challenges SurveyMonkey helps solve, & how their experiences can be shared to help others. You'll help surface & amplify customer stories & act as a resource of customer knowledge. This is an opportunity to uncover the interesting, diverse ways people use SurveyMonkey a crucial function that helps bring the customer to life to inspire the SurveyMonkey team & external audiences.

You will

  • Develop & implement sales enablement, marketing resources, & content focused on customer stories
  • Build upon & grow existing processes to track customer outreach, & advocate for participation & customer content usage
  • Engage customers in marketing programs & events
  • Partner with teams across SurveyMonkey including Sales, Marketing, & Customer Success to develop customer advocacy plans & programs
  • Develop mutually beneficial working relationships with customers

You have

  • Strong program management skills
  • Experience in a customer-facing role, with a passion for & understanding of the customer experience & developing customer relationships at scale
  • Experience in customer advocacy, customer marketing or related field
  • Must be in the process of obtaining a Bachelor's or Master's degree
  • Must return to the degree program after the completion of the internship

What we offer our employees

SurveyMonkey is a place where the curious come to grow. By advocating inclusion into our processes & culture for our 1,000+ employees across North America, Europe, & APAC, we're building a workplace where people of every background can excel. We've won multiple awards & received recognition for our forward-looking policies, including extended parental & bereavement leave, vendor benefits standards, & Take 4 sabbaticals.

SurveyMonkey was recognized by Great Place to Work & FORTUNE as a top workplace in 2018 & 2019, & we have also won numerous awards as a leader in global survey software, including being named among CNBC's Disruptor 50 & the Forbes Cloud 100.

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer. We celebrate diversity & are committed to creating an inclusive environment for all employees. Accommodations are available for applicants with disabilities.

Learn more about our diversity, equity, & inclusion efforts here.

 
 
 
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