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FanDuel // one-day fantasy sports
 
New York    Posted: Wednesday, September 16, 2020
 
   
 
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JOB DETAILS
 

ABOUT FANDUEL GROUP

FanDuel Group is a world-class team of brands & products all built with one goal in mind  to give fans new & innovative ways to interact with their favorite games, sports, teams, & leagues. Thats no easy task, which is why were so dedicated to building a winning team. And make no mistake, we are here to win, but we believe in winning right. That means well never compromise when it comes to looking out for our teammates. From our many opportunities for professional development to our generous insurance & paid leave policies, were committed to making sure our employees get as much out of FanDuel as we ask them to give.

FanDuel Group is based in New York, with offices in California, New Jersey, Florida, Oregon & Scotland. Our brands include:

  • FanDuel  A game-changing real-money fantasy sports app
  • FanDuel Sportsbook  Americas #1 sports betting app
  • TVG  The best-in-class horse racing TV/media network & betting platform
  • FanDuel Racing  A horse racing app built for the average sports fan
  • FanDuel Casino & Betfair Casino  Fan-favorite online casino apps
  • FOXBet A world-class betting platform & affiliate of FanDuel Group 
  • PokerStars The premier online poker product & affiliate of FanDuel Group

THE POSITION
Our roster has an opening with your name on it 

FanDuels VIP operation is looking for someone who wakes up every day & thinks like one of our VIP customers & wants to make our sportsbook the most appealing place to play at volume. This is a strategic position, which will interact with all facets of FanDuel. We are looking for a person with a genuine passion for the online gambling industry.

THE GAME PLAN
Everyone on our team has a part to play

  • Liaise with all areas of the business & identify opportunities & solutions to improve the VIP customer experience
  • Work closely with the CRM, Product, Analytics, Events, Customer Services & Marketing teams
  • Actively engage other areas of the business when highlighting new projects to ensure best practice is followed to deliver intended outcome
  • Own BAU projects as well as identify & initiate new projects across multiple teams
  • Work on team projects & goals alone or lead projects with smaller scope and/or ambiguity
  • Actively seek out feedback from the team, manager, & stakeholders & use it to make informed decisions
  • Identify barriers that would prevent completion of initiatives & propose solutions to resolve these
  • Liaise directly with high value clients to collect feedback & research
  • Has an ambition to learn & improve VIP customer experience

THE STATS
What we're looking for in our next teammate  

  • 3+ years online gaming industry experience preferred
  • Has a high level of empathy towards users goals & tasks
  • Ability to identify areas of improvement across the business & make recommendations for potential solutions
  • Ability to follow steps needed to make proposed solutions a reality
  • Advanced understanding of our VIP users & how they use all of our products
  • Project management experience preferred
  • Expert moderator
  • Confidently communicates decision-making rationale to team members & wider teams

THE CONTRACT
We treat our team right

Competitive compensation is just the beginning. As part of our team, you can expect:

  • An exciting & fun environment committed to driving real growth
  • Opportunities to build really cool products that fans love
  • Mentorship & professional development resources to help you refine your game
  • Flexible vacation allowance to let you refuel
  • Hall of Fame benefit programs & platforms

FanDuel Group is an equal opportunities employer. Diversity & inclusion in FanDuel means that we respect & value everyone as individuals. We don't tolerate bias, judgement or harassment.  Our focus is on developing employees so that they reach their full potential.

 
 
 
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