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Looking for a job to get you out of bed?

At Casper, we believe that better sleep makes for better living.  We design products & experiences to help you dream your way to a better life!

We are looking for a naturally charismatic leader with exceptional service & sales acumen to be the Associate Manager for our Santa Monica team. You will oversee day-to-day operations & staff alongside the Manager in New York. As a leader of the retail team, you will lead by example, provide active coaching, & ensure smooth operations. You will help benchmark Casper's offline experience by nurturing a customer centric & consultative sales culture.  

We are deeply committed to building a diverse & inclusive workforce so that we represent all those who dream big equally.

About Casper:

Casper (casper.com) is a global sleep company that launched in 2014 with an obsessively engineered, outrageously comfortable mattress sold directly to consumers. Its critically acclaimed sleep surface was developed in-house, has a sleek design, & is delivered in a small, "how did they do that?"-sized box. The company is one of the fastest-growing consumer brands of all time, & its product line has expanded to include sheets, pillows, a matching foundation, & a dog mattress. Casper was named one of Fast Company's 50 Most Innovative Companies in 2017, & its eponymous mattress was crowned one of TIME Magazine's Best Inventions.

We are deeply committed to building a diverse & inclusive workforce so that we represent all those who dream big equally.

When youre not catching zzzs, this is what youll do

  • Assume managerial duties in the absence of the manager, including staff scheduling, opening/closing, inventory management, upholding visual brand standards, maintaining safe working conditions & facilities maintenance.
  • Grow Casper awareness & adoption in local market through sales motions, community cultivation & event programming.  
  • Implement & supervise ongoing training & feedback with the team.
  • Work with the fleet to build out back of house processes & manage continuous improvements.
  • Develop, coach, & mentor a world class service minded & high performing team.
  • Protect & enhance the Casper omni channel customer experience.
  • Build & maintain strong collaborative relationships with Casper HQ teams.

Our dream candidate has...

  • 3+ years minimum experience as a people leader in a retail, sales, customer service or hospitality industry.
  • Exceptional leadership capabilities with a track record of nurturing talent.
  • Deep & demonstrated understanding of service excellence in a consumer environment.
  • Outstanding communication skills with a knack for building consensus via influence.
  • Naturally curious & a solves problems with grace & optimism.
  • Enjoys working in a fast paced, entrepreneurial environment understands the importance of experimentation & iteration.
  • Bachelor's Degree or equivalent.

If you dream about this stuff this job is probably right for you.  We look forward to learning more about you, but if youre feeling sleepy, take a nap before applying!

 
 
 
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