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KeyMe // key access & management soln
Engineering, Full Time    New York City    Posted: Tuesday, June 11, 2019
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KeyMe is a New York City-based company revolutionizing lockout solutions for homes, cars & businesses. Via artificial intelligence & robotics, KeyMe allows users to store, share, & duplicate their physical keys & RFID cards. Fully automated, self-service key duplicating kiosks can be found in over 2,000 locations in 44 states inside of Bed Bath & Beyond, Rite Aid, 7-Eleven stores, & many major grocery store chains. Our free mobile app allows users to manage their keys either scanned at a kiosk or from photos so that they can access their keys no matter the time or place, at a kiosk or via mail order, & never get locked out again.

Headquartered in Manhattan, KeyMe is an exciting, well-funded (over $105M raised to date), tech startup that is solving real consumer pain points. The company expanded its install base by 5X in 2017, & has tripled revenue in 2018. KeyMe is proud to have an open, collaborative & relaxed atmosphere where bright professionals work hard & enjoy what they do. With the added benefit of a friendly, flexible & creative working culture, youll be joining a forward-thinking team youd be happy to work with.

Sustaining Engineer

The KeyMe kiosk is the beacon to our broader business. We are in a massive growth phase, whereby our technology & kiosk footprint continue to explode. Help us manage this growth by digging into what it will take to technically support our diverse fleet of kiosks (analysis, design, documentation, testing, being creative, & learn on the fly).

What Youll Be Doing

  • Lead & manage technical initiatives focused on post-design support of replacement parts & upgrades of our active kiosk fleet.
  • Act as primary point of contact for ensuring how our Supply Chain, Operations, & Controls Engineering functions can extend back into active kiosk support.
  • Develop, document, & manage solutions ensuring the sustainability of our fleet with respect to hardware integration, cabling, installation, & troubleshooting.
  • Coordinate with the Manufacturing team to extract techniques & test procedures & apply them to Sustaining projects.
  • Qualify alternate components for EOL planning or as defined by the Supply Chain team & assess their impact to safety certification.
  • Perform component & system failure analysis. Provide feedback into the Engineering, Manufacturing, & Supply Chain teams as appropriate.
  • Identify & propose hardware design improvements & impact analysis to resolve issues in Operations & Manufacturing.
  • Train Operations team on latest updates to Field Replaceable Units for existing kiosk fleet.
  • Conduct testing & analysis to determine predictive points of failure & preventative maintenance needs to maximize our kiosk fleet value.
  • Partner with Controls Engineering team to ensure full functionality of any upcoming sustaining initiatives.
  • Work responsibly in a team environment & in an individual manner.

How We Know You Can Do It

  • 4-8 years of engineering experience in a design, manufacturing or sustaining roles.
  • Bachelors of Science degree in Electrical Engineering, Mechanical Engineering, or equivalent professional experience.
  • Skilled at computer-based mechanical design, layout, & simulation (e.g. SolidWorks, Inventor, etc.).
  • Proficient in electro-mechanical systems & cable design.
  • Familiar with embedded systems.
  • Familiar with safety/regulatory certification processes (e.g. UL, ETL, TUV, FCC).
  • Exceptional organizational, analytical, & creative problem-solving capabilities.
  • Skilled at spreadsheet analysis & reporting techniques.
  • Must be self-motivated in order to achieve assigned objectives with minimal supervision.
  • Excellent English language communication skills, both written & oral.
  • Limited (domestic) travel is required.
  • Applicants must be authorized to work in the United States on a full-time basis.


  • Competitive compensation
  • Health, dental & vision insurance with options for Flexible spending & Health Savings Accounts
  • Matching 401K plan
  • Stock options
  • Commuter Benefits
  • Snacks & drinks in the office
  • Paid Time Off
  • No dress code / casual dress
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