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About us

GoCardless vision is to build a global connected account-to-account payments network, making payments simpler on the internet no matter what country youre in or what software youre using.

Today, we help over 60,000 businesses across the UK, Europe, Australia, New Zealand, & North America to collect payments, & were growing fast. We have offices in the UK, France, Germany, Australia, & the US. Our strategic partnerships with market-leading platforms such as Zuora, Xero & Chargebee have been critical to our global success & have allowed us to work with a huge range of organisations: small gyms & scout groups use us to reduce admin; fast growing companies like Funding Circle use us to power their growth; established institutions like The Guardian use us to dramatically reduce failure rates.

Our HQ is in London & were backed by some of the worlds leading investors including Balderton Capital, Accel Partners, Bain Capital Ventures, Notion Capital, Passion Capital, Salesforce Ventures, Adams Street Partners, GV & Y Combinator.

The Strategy & Business Operations team

The mission of the Strategy & Business Operations team is to help GoCardless make high-quality decisions & to translate these decisions into action.

As a team, our work tends to be project-based & wide-ranging. Recent priorities have included designing & implementing a new go-to-market org structure, defining our 3-year strategy, & launching a new pricing model for our merchants (among many other projects). In each case, the team has owned the analysis & then worked closely with key stakeholders (CEO & Management) to form recommendations as well as to kick off & oversee the delivery cross-functionally.

The Business Operations & Strategy team is based in our London HQ.

The role

As a Strategy & Business Operations Associate, you will report into the Business Operations & Strategy Manager, working closely with the CEO & other members of the Exec team to drive some of GoCardless most critical decisions & deliver strategic initiatives in a fast & pragmatic way. 

In this role you will work predominantly on Defining the Strategy. The key focus is helping the business decide on & align around the most important strategic projects to deliver our mission & vision. High level responsibilities of the team include:

  • Working with exec team to define the vision & long-term strategy

  • Working with the exec team to define the yearly strategy (and owning the end to end process)

  • Defining the specific company objectives to focus on each quarter

  • Working on a range of other strategic pieces that are important to the CEO & exec team (e.g. go-to-market strategy)

Day-to-day activities are often undefined, but will include:

  • Owning specific standalone strategic problems that require framing & coordination across functions, including driving analysis & creating presentations

  • Supporting the Strategy & BizOps manager by owning the analysis that underpins our recommendations 

  • Supporting the Strategy & BizOps manager in coordinating the end-to-end process of defining the strategy

  • As needed, present the outcome of the work & facilitate the discussion with relevant Executives

Previous projects have been i.) defining our vision & 3 year strategy, ii.) developing a new prioritisation model to execute against our strategy, iii.) helping develop a new GTM strategy.

What we are looking for

  • 2-3 years of relevant strategy & operations experience (for example, as part of a top-tier consulting firm, investment bank, or high growth scale-up)

  • Structured thinker, with experience developing frameworks to tackle abstract & ambiguous problems

  • Ability to communicate clearly & confidently with senior stakeholders (verbal & written)

  • Proven ability to manage multiple stakeholders

  • Highly motivated self-starter comfortable dealing with uncertainty 

  • Outstanding track record of professional & academic achievement

  • Strong team player with a bias for getting things done

Our team comes from a variety of backgrounds & we welcome diversity if you're unsure, please apply. 

 
 
 
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