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Github // online project hosting using Git
 
Raleigh, North Carolina    Posted: Thursday, August 12, 2021
 
   
 
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JOB DETAILS
 

GitHub's IT team is growing! We're looking for someone to join our internal IT department & help employees with their technology & related issues, buying & tracking gear, helping new hires set up laptops, & general desktop support.

This person would prioritize to make things happen, dedicating themselves to supporting their fellow GitHub employees. We want someone who is passionate about IT, self-motivated, & who will find clever ways of helping us work better, together.

If you're comfortable working on a broad set of IT projects, organized with gear & finances, & interested in streamlining our current processes (i.e. working smarter, not harder), read on. If you enjoy working closely with humans, want to level up your networking & security game, & would be excited about building up & owning what internal IT looks like at GitHub this role might be a great match!

This position will be based out of our Raleigh, North Carolina office.

Responsibilities include:

  • Triaging issues from employees, & troubleshooting with individuals one-on-one
  • Assisting on-boarding of new hires (setting up laptops, provisioning access, answering questions)
  • Providing support for services such as video conferencing, remote access, internal products, & mobile technology
  • Apple & mobile device management
  • Front line for network problems, working with & learning from our network experts
  • Managing access to third-party software (e.g. Google Workspace, Azure, etc.)
  • Providing remote hands support for security & networking teams
  • A/V Support for general troubleshooting, conference rooms & live events
  • Purchasing & managing assets (computers, monitors, software licenses, etc)

Qualifications for the role:

  • Fantastic communication skills, both written & verbal
  • At least 2 years of experience supporting a company's IT operation
  • Service-oriented mindset & the ability to empathize with a wide range of technical experience
  • Experience troubleshooting macOS & Windows machines
  • Experience with networked & mobile computing environments
  • Exposure to scripting & software development
  • Must be legally authorized to work in the United States

Preferred qualifications:

  • Knowledgeable of git & the GitHub workflow (this is how we work)
  • Experience with SAML based single sign-on solutions
  • Exposure to networking & information security
  • Experience with VOIP, phone, & A/V support

Who We Are:

GitHub is the developer company. We make it easier for developers to be developers: to work together, to solve challenging problems, & to create the worlds most important technologies. We foster a collaborative community that can come togetheras individuals & in teamsto create the future of software & make a difference in the world.

Leadership Principles:

Customer Obsessed - Trust by Default - Ship to Learn - Own the Outcome - Growth Mindset - Global Product, Global Team - Anything is Possible - Practice Kindness

Why You Should Join:

At GitHub, we constantly strive to create an environment that allows our employees (Hubbers) to do the best work of their lives. We've designed one of the coolest workspaces in San Francisco (HQ), where many Hubbers work, snack, & create daily. The rest of our Hubbers work remotely around the globe. Check out an updated list of where we can hire here: https://github.com/about/careers/remote

We are also committed to keeping Hubbers healthy, motivated, focused & creative. We've designed our top-notch benefits program with these goals in mind. In a nutshell, we've built a place where we truly love working, we think you will too.

GitHub is made up of people from a wide variety of backgrounds & lifestyles. We embrace diversity & invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!

Please note that benefits vary by country. If you have any questions, please don't hesitate to ask your Talent Partner.

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