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Oscar Health // health insurance
Tempe, Arizona, United States    Posted: Saturday, August 07, 2021
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Hi, we're Oscar. Were hiring a Case Management Social Worker to join our Clinical Concierge team in our Tempe, Arizona office. 

Oscar is a technology-driven, consumer-focused health insurance startup founded in 2012 & headquartered in New York City. Our goal is to make health insurance simple, transparent, & human. We need your help to do so.

About the role:

Telephonic social work case management role where you will educate members on improving health outcomes, assess for SDOH & community resource needs, participate in process improvement & other pilot programs as they arise, & work with the care guide & other Oscar teams to ensure exceptional care for our members.

You will report into the Case Management Lead


  • Assist in the coordination of care across a variety of settings (inpatient, outpatient, post acute, ER, home care) while maintaining strict confidentiality & the highest level of professionalism.
  • Actively reach out to members undergoing difficult health challenges, develop care plans with them, & help guide them through the healthcare system to improve the overall experience
  • Provide members with MH/BH/Addiction diagnoses education & follow up
  • Assess & support SDOH needs of our members, & educate members on resources for community support programs.
  • Seek advice from medical directors to advocate for members to get the appropriate care they need. 
  • Participate in crisis intervention.
  • Act as a member advocate & assist with problem solving, as well as addressing any barriers to care or compliance with the care plan.
  • Work with non-clinical teammates in assisting members to navigate the healthcare system, including coaching them on how they can help add more clinical value to all Oscar member interactions.
  • Communicate with members via phone or secure messaging to provide education on health conditions, new medications, & procedures.
  • Participate in surveys, studies, & special projects as assigned.


  • 2+ years of clinical experience
  • Masters in Social Work (MSW) from a graduate school approved by the Council on Social Work Education.


Bonus points:

  • LMSW or LCSW
  • Behavioral Health Experience
  • Case Management experience
  • CCM certification
  • Working knowledge of Milliman Care Guidelines
  • Bilingual skills (Spanish)

Life at Oscar: 

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves & find both belonging & support. We're on a mission to change health care -- an experience made whole by our unique backgrounds & perspectives.

We aim to make health care affordable & accessible for all, & apply this same vision to our perks & benefits, including: medical benefits, unlimited paid-time off, paid parental leave, retirement plans, company social events, stocked kitchens, wellness programs, & volunteer opportunities.

Reasonable Accommodation:

Oscar applicants are considered solely based on their qualifications, without regard to applicants disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ( to make the need for an accommodation known.

Pay Transparency Policy:

Oscar ensures that you won't be discharged or discriminated against based on whether you've inquired about, discussed, or disclosed your pay. Read the full policy here.

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