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The RealReal // online consignment shop
Secaucus, NJ    Posted: Friday, May 28, 2021
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Non-management leadership role that owns quality control, training, & support of rejection standards for our Inbound Product Receiving team.

What You Get To Do Every Day

  • Responsible for daily QC of all items rejected for brand or condition with a focus on trying to save items with resale value 
  • Perform weekly deskside audits & partner with Receiving leadership on rejection performance
  • Assist with onboarding & training processes for new hires 
  • Present QC findings in daily team huddles as needed
  • Partner with Receiving leadership on training recommendations for employees necessary
  • Review HRA rejections & partner with leadership on saves
  • Review weekly QC results & provide weekly & monthly statistics to management
  • Partner with HRA, LRA, Photo, & Merchandising teams on condition standards alignment
  • Answer condition & brand-related questions on the floor
  • Utilize condition & brand standards guide to understand where exceptions can be made
  • Serve as a liaison between Receiving management & the Fashion Product Receivers
  • Attending training & relevant meetings with merchandising related to brand standards

What You Bring To The Role

  • A degree in fashion merchandising or a related field
  • 3+ years experience in a luxury fashion environment
  • Experience in buying, pricing or planning is a plus  
  • Must be comfortable with google sheets, documents, presentations & excel 
  • Strong research skills & understanding of fashion collection information is required  
  • Ability to analyze data & provide feedback to management 
  • Excellent verbal & written communication skills
  • Ability to prioritize tasks & stay organized in high volume, face paced environment 
  • Highly motivated individual who can work independently 
  • Professional, can do, team player attitude 
  • Ability to adjust to the ever changing environment
  • Previous experience supervising employees strongly recommended
  • Knowledge of vintage & archival fashion is highly recommended

The RealReal is the worlds largest online marketplace for authenticated, resale luxury goods, with more than 20 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe & reliable platform for consumers to buy & sell their luxury items. We have hundreds of in-house gemologists, horologists & brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categoriesincluding women's & men's fashion, fine jewelry & watches, art & homein support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off & direct shipping. We do all of the work for consignors, including authenticating, using AI & machine learning to determine optimal pricing, photographing & listing their items, as well as handling shipping & customer service. At our 13 retail locations, including our eight shoppable stores, customers can sell, meet with our experts & receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records, consistent with legal requirements. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel & talk or hear. The employee is occasionally required to stand; walk; reach with hands & arms; climb or balance; stoop, kneel, crouch, or crawl; & taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.


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