We're seeking a Hospitality Operations Specialist to join our Operations team. The Hospitality Operations Specialist will report directly to the General Manager.

What Youll Do: The Hospitality Operations Specialist supports many aspects of the meetings, workplace & studio offerings at dedicated location in accordance with Convenes vision, mission & values including our core principles.

• Effectively communicate via verbal & written correspondence with all level of employees & clients; exhibiting GRIT in all interactions 
• Work dynamically & prioritize departmental functions to meet deadlines
• Approach all encounters with guests & employees in an attentive, friendly, courteous & service-oriented manner
• Enter & input visitors 
• Problem solving/requests at desk
• Liaison with Operations Team along with WP Members; assist with Robin (Room Booking) reservations, catering orders, building requests (badges, tickets, work orders), sort/deliver mail & packages
• Assistance with service execution; set-up & breakdown, support during peak periods
• Assist with coordination for setup & execution of all functions with the Service, Production, Technology, Customer Success & Culinary departments
• Keep Welcome Desk clean/organized; responsible for badge printing & stocking of materials
• Keep coat room clean/organized
• Comply with Convene standards & regulations to encourage healthy, safe & efficient operations in adherence to best practices & requirements from DOH, FDNY, OSHA, CDC & local guidelines, etc. 
• Orchestrate & set-up Surprise & Delights for WP Members and/or Site Tours
• Order office supplies
• Check in guests with proxyclick & show reception/nourish area
• Escort meetings guests when needed
• Manage lost & found
• Building Requests- Cleaning
• Assist Service Manager & Chef with scheduling & administrative responsibilities
• Create & maintain positive relationships with building management & landlord partners 
• Develop & maintain positive client relationships 
• Ensure Standard Operating Procedures & Brand Standards are being adhered to & support any updates accordingly when applicable
• Basic knowledge of Audio/Visual equipment set up & usage
• Platform use in: Salesforce WXM Portal, ProxyClick, Envoy, GoParrot, Square, Robin, ZenDesk, Microsoft (*word, powerpoint, excel) & Outlook

What We Look For: 

• Minimum Bachelors Degree in Hospitality or related field
• Minimum 3 years experience in hospitality 
• Ability to work effectively with clients
• Flexible & long hours sometimes required
• Ability to move, lift, carry, push, pull & place objects up to 25 pounds without assistance
• Ability to reach overhead & below the knees, including bending, twisting, pulling, & stooping
• Ability to stand, sit, or walk for an extended period of time

Who We Are:

Convene is a premium work experience company that includes a network of 25+ meeting, event, & office locations, & Virtual & Hybrid Meetings products. Were creating premium, hospitality-driven, & tech-enabled meeting & event experiences through our proprietary technology platform & network of premium workplaces. Join us at the forefront of improving how people meet & work.

Were Here For You: 

At Convene, youll receive:

• Excellent health coverage for you & your family 
• Medical & insurance navigation support through Eden Health
• Generous paid time off, including an extra day off for your birthday 
• 401K plan with company matching
• Professional development support 
• Access to healthy meals & snacks at work (when in the office) 
• A chance to be part of a dynamic, growing team 
• The opportunity to have a significant impact on your team & the business in the work that you do 

We require all employees, regardless of location, to be fully vaccinated (including boosters, if eligible) against Covid-19 by the time they start, subject to any applicable accommodations. Therefore, if you were to join Convene, subject to any applicable accommodations, you would need to be fully vaccinated by your hire date to be eligible to start in the role. As a condition of employment, you would need to submit official COVID-19 vaccine documentation. Convene will consider & review reasonable accommodation requests based on medical or religious grounds for qualified candidates.

Convene is committed to building an inclusive & diverse workforce. We are an Equal Opportunity Employer & welcome people from all backgrounds, experiences, abilities & perspectives. #LI-DK1