Who we are
Drizly is the world's largest alcohol marketplace & the best way to shop beer, wine & spirits. Our customers trust us to be part of their lives - their celebrations, parties, dinners & quiet nights at home. We partner with the best retail stores in over 1200 cities across North America to serve up an entirely new way to shop, with huge selection, competitive pricing & a side of personalized content. That is what we do. Who we are is a different story.
We are more than just another tech company. There is an intellectual curiosity that permeates Drizly. We have a desire to question, to understand, to figure it out. We value not just the truth but the process to get to the truth, to deliberate, decide & then act. Most importantly, we care. We care about our customer. We care about our company. We care about our team.
We are blazing a trail in an industry that hasn't changed in nearly a century, & that doesn't scare us (well, not all the time) -and even when it does, it doesn't stop us, it energizes us.
Do you see yourself here? Read on.
Who you are
You are a highly motivated problem solver. People tend to describe you as a hardworker - but for you it is about doing the work & doing it well, because you care. You are a passionate advocate for your customers. You are highly empathetic & love resolving issues (customer or store facing) as efficiently, politely, & professionally as possible. You aren't easily rattled, you remain calm under pressure & can easily diffuse a situation through your presence. You understand the power of your words & are thoughtful in your approach. You know that to truly delight your customers you don't need to promise the world, but instead be honest, understanding, & exhibit good judgment. You are a supercommunicator, both written & verbal; & you love to share what you learn. Sound like you?
What the role is
This is an integral 40 hours/week (some additional hours may be required) position at Drizly that requires weekends & evenings. Some holiday work will be required during our busy season (the fourth quarter of the year).