The Field Account Manager (FAM) role oversees our largest Dealer Partnerships & is responsible for the end-to-end lifecycle of paying customers. A FAM has a strong relationship with both internal (Regional Sales Directors) & external (Dealer Partners) stakeholders. As the primary contact for dealers & dealer groups, FAMs are responsible for providing an effective & communicative consultative performance analysis & technical support experience to ensure dealers are getting a top-quality experience & results from their CarGurus subscription. FAMs work closely with Regional Sales Directors (RSD) to drive growth within the existing customer base through product upgrades, new product sales, & renewals. Through effective relationship management & proactive engagement, the primary objective of a FAM is to protect against dealership churn & drive the growth of product & services usage.
We recognize that flexibility plays a critical role in enabling our people to thrive in both their personal & professional lives. We currently welcome Gurus into our Cambridge, MA office on a voluntary basis but do not require employees to physically be in the office. We will adopt a hybrid working model when health experts & government officials in our local communities deem it safe to do so. Specific arrangements within this model will be up to team leaders discretion; we encourage you to discuss your questions & needs during the interview process.
All US CarGurus employees are required to provide proof of full vaccination against COVID-19, unless they have an approved medical or religious accommodation. This helps us to safeguard the health of our employees & their families, our customers & visitors, & the community at large.