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Warby Parker // boutique-quality eyewear retailer
New York City, Nashville, TN    Posted: Wednesday, November 04, 2020
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We're on the lookout for a talented Customer Experience Optician to help Warby Parker shoppers & customers with expertise, friendliness, & honesty. Our opticians strive to make shopping for & owning glasses full of goosebump-inducing delight. In this position, you'll play a key role in making that possible by educating & informing our customers so they feel confident throughout their glasses journey. Sound cool? Read on! 

What youll do: 

  • Conduct prescription troubleshooting with customers over the phone & via video chat
  • Recommend frames & lenses over the phone & email to customers inquiring about fit & prescription compatibility
  • Act as a resource for our Customer Experience team on all prescription-related issues
  • Support the Lab Outreach team with prescription-related issues
  • Assist with prescription training during team members onboarding

Who you are: 

  • A seasoned optician with 2+ years of optical experience
  • ABO-certified 
  • Extremely detail-oriented & a master time manager
  • Dedicated to making people happy (both customers & fellow team members)
  • A self-starter with energy to spare
  • Cool under pressure
  • Capable of juggling a range of responsibilities, including multiple concurrent assignments (no literal juggling required!)
  • Not on the Officer of Inspector Generals List of Excluded Individuals/Entities (LEIE)

Extra credit:

  • A TN Ophthalmic Dispensing license

About us:

Warby Parker was founded with a lofty objective: to offer designer eyewear at a revolutionary price while leading the way for socially conscious businesses. By circumventing traditional channels & designing our frames in-house, were able to offer top-quality glasses & sunglasses (plus an uncommonly delightful shopping experience) at a fraction of the traditional going price.

Since starting out in 2010, weve set up headquarters in New York City & Nashville, built our own optical lab, & opened retail locations all around the U.S. & Canada. As we grow, were committed to proving that businesses can scale & be profitable while doing good in the world. For every pair of glasses we sell, a pair is distributed to someone in needto date, thats over five million pairs.

Of course, all work & no play makes a dull workplace. Who likes that? At Warby Parker, you can look forward to company outings, volunteering & learning opportunities, & just great company. Teammates can also connect around common interests, backgrounds, & identities, no matter their home base, through our various employee resource groups. (Were happy to say that the Human Rights Campaign has named us a Best Place to Work for LGBTQ+ employees!) That sense of community keeps us excited to walk through the door every day. Good work, good people.

Some benefits & perks of working at Warby Parker:

  • Health, vision, & dental insurance
  • Flexible My Time vacation policy
  • Retirement savings plan with a company match
  • Parental leave (non-birthing parents included)
  • Cell phone plan reimbursement
  • A health-and-wellness stipend
  • Free eyewear (plus discounts for friends & family)
  • And more (just ask!)
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