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SurveyMonkey // online survey platform
Atlanta, Georgia    Posted: Saturday, April 03, 2021
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Who we are & what we do

SurveyMonkey (Nasdaq: SVMK), is a leader in agile software solutions for customer experience, market research, & survey feedback. Our platform empowers more than 20 million active users to analyze & act on feedback from employees, customers, website & app users, & market research respondents. SurveyMonkey's products, enterprise solutions, & integrations enable more than 345,000 organizations to deliver better customer experiences, increase employee retention , & unlock growth & innovation. Ultimately, SurveyMonkey's vision is to raise the bar for human experiences by amplifying individual voices.

The Role

As an Incident Response (IR) Lead, you will be a hands-on incident responder investigating cases involving cloud, traditional on-premises infrastructure/components, & hybrid environments. When not participating in an incident, you will be threat hunting. Because of the nature of IR, we are looking for someone who is technically proficient & can effectively communicate with leadership, managers & individual contributors during an IR situation. You will also oversee the strategic direction of the IR function, working with the Privacy & Legal teams. This role will report to the Senior Manager, Security Ops.

You Will

  • Manage investigations including organizing unstructured work & engaging resources across the company.
  • Manage urgency & visibility to ensure timely response by all involved parties.
  • Conduct IR analysis, network log & network PCAP analysis, & other investigation related activities to support IR.
  • Respond to important incidents, threats, vulnerabilities & bringing these issues to resolution.
  • Communicate/coordinate with internal & 3rd party teams during high severity incidents.
  • Orchestrate & conduct table-top exercises.
  • Develop incident playbooks & repeatable methods for managing & responding to malicious activities across networks, systems, & products.
  • Design, & implement IR processes, procedures, guidelines, & solutions.
  • Provide technical & executive level reports on IR issues.
  • Work together with the Cyber Defense & Cyber Detect teams.
  • Forensically analyze end user systems & servers found to have possible indicators of compromise.
  • Identify security incidents through threat hunting operations within a SIEM & other relevant tools.

You Have

  • 3+ years hands-on working in Cyber incident analysis or response in medium to large organizations with cloud & forensics components.
  • In-depth experience with all facets of IR.
  • Solid experience applying all facets of IR to on-prem & cloud environments.
  • Threat hunting experience with Python, SIEM, & EDR solutions.
  • Organize collaboration across multiple teams, departments, & levels.
  • Familiarity with SOAR (Security Orchestration, Automation & Response) software with an emphasis on building complex playbooks for automating routine incidents.

What we offer our employees

SurveyMonkey is a place where the curious come to grow. By embedding inclusion into our processes, policies, & culture for our 1,000+ employees across North America, Europe, & APAC, we're building a workplace where people of every background can thrive. We've won multiple awards & received recognition for our forward-looking policies, including extended parental & bereavement leave, vendor benefits standards, & Take 4 sabbaticals.

SurveyMonkey was recognized by Great Place to Work & FORTUNE as a top workplace in 2018 & 2019, & the company has also won numerous awards as a leader in global survey software, including being named among CNBC's Disruptor 50 & the Forbes Cloud 100.

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer. We celebrate diversity & are committed to creating an inclusive environment for all employees. Accommodations are available for applicants with disabilities.

Learn more about our diversity, equity, & inclusion efforts here

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