As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable & secure payment network - enabling individuals, businesses, & economies to thrive. Our advanced global processing network, VisaNet, provides secure & reliable payments around the world, & is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, & fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network & scale to reshape the future of commerce.
At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, & be part of an inclusive & diverse workplace. We are a global team of disruptors, trailblazers, innovators & risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, & doing meaningful work that brings financial literacy & digital commerce to millions of unbanked & underserved consumers.
You're an Individual. We're the team for you. Together, let's transform the way the world pays.
The Learning & Development Program Manager ensures strategic oversight on key, global Visa University learning & development projects, typically from initiation through delivery. Coordinates cross-functional teams & track & measure progress to bring projects to completion on time & within budget.
Manage large, complex global learning programs within given constraints of scope, schedule, budget, & quality through the duration of the project.
Lead team of learning professionals, from functions such as content development, delivery, & training administration, to deliver relevant & compelling learning experiences that engage & educate internal & external clients.
Ensure teams are aligned with agreed upon business strategy & stated charter & goals.
Allocate work among team members & provide guidance on a regular basis.
Conduct regular reviews to ensure project is on track & communicated to the relevant stakeholders on a timely basis.
Conduct post-project reviews for lessons learned.
Ensure all project documentation is kept up-to-date.
Define supporting and/or driving process improvements. Develop project management templates, checklists & best practices.
Drive change towards Agile project management & way of working.
Vendor management, including completing statements of work, screening vendor resources, onboarding, managing utilization & budget & proactive review of vendor quality.
4 years of work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD)
7-10 years of work experience & a Bachelor's Degree or 6 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
Proven experience with project management of learning & development projects in a corporate environment.
Ability to work with cross-functional teams to launch new global programs into market.
Driven & results-oriented with an execution focus
Thrives in a fast-paced ambiguous, changing environment
Ability to prioritize work, handle multiple projects simultaneously with a high level of accuracy & attention to detail & organization.
Strong skills in the Microsoft Office suite of products.
Experience with various project management tools & Agile management tools/platforms.
Project management/program management certifications (e.g., PMP, PMI) preferred.
Agile experience & Certified Scrum Master credential preferred.
Experience with payments industry is a plus.
Strong business acumen, analytical & problem-solving skills.
Excellent verbal, written, & presentation skills, as well as collaboration techniques.
Experience working in a global or multi-region capacity, with strong cross-cultural sensitivities.
Ability to work early morning Pacific Time with team members in Europe or evening times with team members in Asia.
Incumbent must make themselves available during core business hours.
Requires willingness & ability to travel up to 10% as needed.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines & applicable local law.