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Iterable // growth marketing & user engagement platform
 
New York City, United States    Posted: Wednesday, June 16, 2021
 
   
 
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Iterable is a cross-channel platform that powers unified customer experiences & empowers marketers to improve on every interaction taking place throughout the customer journey. With Iterable, brands create individualized marketing touchpoints that earn engagement, solidify trust & galvanize loyal consumer-brand relationships.

Developed for the enterprise, Iterable is built from modern technologies that transform cloud, partner & tool-specific data into integrated, personalized engagements. No matter the audience size or degree of campaign sophistication, Iterable empowers brands to implement where it matters mostcreating experiences & promoting connections with over 2 billion people world-wide. Leading brands, like Zillow, DoorDash, Calm, Madison Reed, & Box, choose Iterable to power excellent customer experiences throughout the entire lifecycle.

Iterable's momentum grows daily & there has never been a more exciting time to join the team! We've been recognized as one of the Best Places to Work - SF for the past four years, one of the Best Places to Work in Colorado for the past two years, & were named as one of Colorado's Best Paying Companies! We've also been listed on Wealthfront's Career Launching Companies List for the past two years, rank sixth on the list of Top 25 Companies Where Women Want to Work & hold a top 20 spot among the SaaS 100.

We have a global presence with offices in San Francisco, New York, & Denver, & London, & remote employees located all over the world. As we scale, we continue to live by our core four, founding values - Trust, Growth Mindset, Balance, & Humility. To understand the Iterable story, & learn more about our mission, explore our Culture & About Us page.

How you will make an impact:

The Technical Support Specialist is a great opportunity for someone with a passion to learn, a love of problem-solving, & a passion for tech & startups. We believe in a friendly culture. While not only helping customers troubleshoot the Iterable platform, you will also be an essential part from conceptualization to execution of their business use cases using Iterable.

Reporting to the Manager of Technical Support in New York, you'll work with other teams in developing both your technical & digital marketing skills while being exposed to the digital SaaS space. You'll be part of an industry-leading support team working with your manager on developing your career & goals while still providing our customers an amazing experience.

One of our core values is growth mindset & Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.

In this role you'll get to:

  • Become an Iterable product expert
  • Answer customer questions over email, live chat, Zendesk & phone
  • Categorize customer inquiries
  • Write & update support articles
  • Escalate issues to Customer Success Managers & the Engineering team
  • Provide excellent customer service to delight Iterable customers

We are looking for people who have:

  • A desire for solving technical problems
  • Desire to teach new customers about the platform
  • Experience answering technical questions related to software products
  • Passion for startups, software, & SaaS products

Bonus Points:

  • Experience in a B2B technical support role at a SaaS company
  • Experience with email, push or SMS platforms
  • Experience with JIRA or Zendesk
  • Familiarity with APIs, email infrastructure, DNS, HTML, CSS, & JavaScript

Perks & Benefits:

  • Paid parental leave
  • Great compensation packages, meaningful equity, & 401(k) plan
  • Medical, dental, vision, & life insurance
  • Balance Day (First Friday off every month)
  • Fertility & Adoption Assistance
  • Paid Sabbatical
  • Flexible PTO
  • Daily lunch allowance
  • Monthly Employee Wellness allowance
  • Quarterly Professional Development allowance
  • Pre-tax commuter benefits
  • Complete laptop workstation

We've rethought traditional workplace planning & are looking to strengthen belonging, innovation, productivity, & happiness whether it's in an office, from home, or a hybrid of the two. As such, we've moved to a single geographical compensation band for all of our employees (the San Francisco Bay Area market for the US, London for the UK).

For Colorado-based employment: The minimum salary for this position is $99,000/year. The compensation package includes equity, plus a range of medical, dental, vision, financial & other benefits. Additionally, perks such as daily paid lunches & generous stipends for health & fitness & learning & development, among others, are included.

Iterable is an Equal Employment Opportunity employer that proudly pursues & hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy & safe workplace & strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance & other similar state laws & local ordinances, & its internal policy, Iterable will also consider for employment qualified applicants with arrest & conviction records.

Last Update: 5/24/2021

 
 
 
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