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Booking.com
hotel booking platform
 
Sales, Full Time    Frankfurt    Posted: Friday, June 14, 2019
 
   
 
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JOB DETAILS
 

As a Senior Account Manager Business Travel you will be responsible for the business travel account management team in the appointed market. You will be managing & motivating the most precious resource we have, our people.

You support Booking.com BV by informing new business customers about the services offered by Booking.com BV, & at the same time you will also support Booking.com BV in managing & maintaining its existing relationship with high potential business clients. You have a sixth sense for a great customer experience & you always keep your eye on the end-user.

We are looking for an experienced Senior Account Manager in the DACH region to take on this 12 month maternity cover assignment. The SAM should be located within the following cities: Frankfurt, Berlin, Hamburg, Munich, Dsseldorf, Vienna, Zurich

B.responsible

  • Manage & motivated a team of Enterprise- & Medium Account Managers Business Travel
  • You are in direct contact with high potential business clients of Booking.com BV
  • Promote the Booking.com BV brand name & its online reservation services to the high potential business clients;
  • Support Booking.com BV in building & maintaining a professional network within the B2B travel space;
  • Support Booking.com BV in bringing the product closer to its business customers; from initial sign-up, to onboarding & finally making Booking.com for Business their preferred choice
  • You will follow-up on Booking.com BVs centralized marketing campaigns
  • You use Booking.com BVs marketings lead scoring model to prioritize your business support efforts
  • Build & further improve relationships with existing & new business clients. You own every aspect of these personal interactions
  • Work with high potential business clients on long-term goals & new initiatives to support Booking.com BV in maximizing growth & meeting customer needs. Setup internal growth strategy plan
  • Support Booking.com BV in monitoring the success of each account & managing client relationships by advising on Booking.com products & services
  • Draft presentations that are in line with the overall messaging
  • Support Booking.com BVs marketing in localizing tools like brochures & flyers
  • Liaise with high potential business clients & internal support departments to solve ongoing issues
  • Aggregate & analyze feedback to support future product initiatives
  • Work closely with internal stakeholders across Customer Experience, Marketing, Product & Analytics in Amsterdam. Provide local perspective on preferred approach
  • Proactively identify opportunities to improve the customer experience & improve operational efficiency
  • Generate awareness & execute Booking.com BVs global marketing initiatives with a local approach
  • Leverage existing customers relationships to build a network of product ambassadors for Booking for Business
  • Provide training (workshops & webinars) to potential & existing clients. Present Booking.com at relevant events

B.skilled

  • An experienced Senior Account Manager in the DACH region
  • People management skills
  • English & German speaker
  • Youre hungry, but humble
  • You are able to set priorities for the team
  • You understand the dynamics of the travel sector, particularly hotels
  • You can use Excel, Powerpoint, & any other technology to help you manage opportunities
  • You have excellent communication skills & can influence the right people at the right level
  • You are reliable & results oriented
  • You have an extended & valuable B2B network
  • You have previously worked in a B2B environment
  • You are able to influence C-Level stakeholders
 
 
 
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