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Twilio // platform for building messaging applications
Engineering, Full Time    Remote - US    Posted: Tuesday, September 22, 2020
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Because you belong at Twilio

The Who, What, Where & Why

As a Developer Educator at Twilio, your job is to challenge & empower developers to build the future of communications. We're looking for someone who can own the experience for educational resources to help our developer customers get their jobs done as painlessly as possible. In this role, you may find yourself rewriting existing content, advocating for developers to internal partners, building a new sample application, authoring new tutorials, shepherding API reference documentation out the door, assisting with the launch of a new feature, or reviewing the work of a fellow Developer Educator or our external contributors. You understand the importance of building empathy for Twilios developers, & will have opportunities outside the day-to-day to learn what developers experience firsthand, whether that is leading a Superclass training event or supporting a hackathon. 


  • You're an educator at heart who loves teaching developers how to build amazing things. You have some experience producing technical documentation, either for an internal or external audience. Through writing technical blog posts, documentation, support tickets, or even READMEs you've realized the power & challenge of writing technical content. Youve also felt that unique satisfaction when a developer learns something new thanks to what you wrote.
  • 4+ years experience as a developer, running web services at scale. You understand deployment processes & the expectations developers have when integrating with a system like Twilios. You advocate internally for ways they can be improved to make all developers lives easier.
  • Youre a data-driven decision maker who finds the data you need to advocate for what is best for developers. Data has helped you inspire design teams to think more like researchers. Youll collaborate with the DX researcher & analyst to make sure the content youre creating is informed by results in data.
  • A meticulous eye for detail: accuracy, conciseness, consistency, & relevance. 
  • You enjoy collaborating with teammates & multi-functional teams.
  • Your passion for technology inspires you to explore your curiosity; you love learning new things. 
  • You find a fast-paced, constantly iterative environment engaging & stimulating.


As a Developer Educator, youll live the Twilio Magic by:

  • Empower Others: Successfully educating developers is not achieved until they are empowered to take the next step. A devotion to our developer community & your partners is the key to our success.
  • Ruthlessly Prioritize: Documentation improvements can feel infinite. You must prioritize & measure which of your efforts make the biggest impact to Twilios developer community.
  • Wear the Customers Shoes: Start with listening. Spend the time to deeply understand developers & tackle problems from their perspective. Earn trust with internal teams to champion whats right.


Twilio is truly unique; we are a company committed to your growth, your learning, your development, & your entire employee experience. We only win when our employees succeed, & we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems & creating your own ideas. We have a cultural foundation built on diversity, inclusion, & innovation, & we want you & your ideas to thrive at Twilio. Come join us.


We employ diverse talent from all over the world, & we believe phenomenal work can be done anywhere. Around the world, Twilio offers benefits & perks to support the physical, financial, & emotional well being of you & your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers experience,  understands that this is a marathon, not a sprint; that continuously & purposefully builds an inclusive culture that empowers everyone to do their best work & be the best version of themselves.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video & email by virtualizing the worlds communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the worlds most demanding applications. By making communications a part of every software developers toolkit, Twilio is enabling innovators across every industry from emerging leaders to the worlds largest organizations to reinvent how companies engage with their customers.

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