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Qualtrics // experience management platform
Chicago, Illinois, United States    Posted: Tuesday, April 13, 2021
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Hiring Manager: Ryan Polisoto

Recruiter: Colin Peterson

Level Range: 3-5

The Team

As a Solutions Architect you will combine your business acumen & deep technical, hands-on experience to help large enterprises leverage the power of the Qualtrics platform & transform their business.  In this role, you will work with business & technical decision makers from our largest accounts, as well as Qualtrics technology partners & account teams.

Solutions Architects engage early in the project lifecycle where the customer is just beginning to define the vision, & often lean on the Solutions Architect to imagine what is possible & determine if its feasible.   The role requires an affinity for solution selling, technology evangelism & customer engagement. The ability to win the hearts & minds of our customers while explaining abstract technical concepts in a non-technical manner as they relate to business value, is a must.

The Expectation for Success

You will lead Project Discovery & Design Sessions as well as Project Scoping conversations in order to validate the customer solution & articulate the business impact of the solution.

You will accomplish this by designing technical solutions that meet customers business objectives. This role requires a high degree of cross-functional collaboration with Sales, Engineering, & customers.

You operate regularly in ambiguous situations & view those as opportunities.  As the solution is defined, you construct a system that is profitably replicable & then move on to the next situation.

The position will provide technical expertise for scoping & defining solutions for customers with needs beyond the typical platform capabilities. It will also be an opportunity to influence the product roadmap by contributing to solutions utilized across multiple customer projects. 

A Day in the Life

  • Listen to the customer & identify the actual underlying needs & goals to create the optimal solution, sometimes reviewing with the customer why they would benefit from changing their processes.

  • Design & document custom solutions for individual customers needs by adapting the  platform capabilities to the needs of Qualtrics enterprise-level customers.

  • Collaborate with a small team to define, refine, & iterate over internal processes & service offerings to provide the best possible customer experience.

  • Work collaboratively with Sales, Engineering, & other teams to ensure compelling solutions are created by presenting to customer executive & IT teams.

  • Assist in driving sales pipeline while ensuring achievement of Professional Services billing targets.

  • Establish strong relationships with the customers key technical & business decision makers.

  • Understand the customers business requirements in order to articulate the solutions business value.

  • Assist with driving operational efficiencies across the Professional Services team.

  • Keep up to date with market trends in target industry, competitive insights & industry regulatory/compliance requirements.

  • Maintain an expert knowledge of the Qualtrics Research Suite & other products.

  • Be a self-starter who takes ownership of opportunities, works independently, manages multiple simultaneous projects, & deals well with ambiguity & last-minute changes.

  • Have the ability & passion necessary to maintain technical excellence with emerging technologies, including competitive technologies, while continuing to manage customer opportunities.

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