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Poppin changes the way you work with modern, cool office supplies that come in variety of styles & colors.
 
New York City    Posted: Monday, April 15, 2019
 
   
 
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JOB DETAILS
 

Happiness is happening. We are serving up an exceptional customer experience in an extraordinary work environment & we want you to help us spark the Poppin revolution. At Poppin you will be known as a Work Stylist. You will build relationships with our customers & delight them with our quality approach to customer service. Youll get to know our products & our brand inside & out & you will make sure that the voice of the customer is heard throughout the company. The ideal candidate will be a true people person, very well spoken, an excellent writer & process the ability to interact with customers personalities

Responsibilities:

  • Deliver a customer experience people will be talking about for generations
  • Be the face of the company & a brand ambassador
  • Develop relationships with customers via email, phone, live-chat, social media, & any other customer-facing channels
  • Use your creativity, passion & personality to connect with the customer, meet their needs, & find solutions
  • Obtain & evaluate relevant information to handle inquiries & complaints
  • Identify opportunities for improvements to the customer experience & recommend solutions
  • Recognize, document & report on trends
  • Drives sales, work actively to increase customer retention & achieve operational metrics
  • Add to our incredible work environment with your winning personality

Qualifications:

  • A minimum of a Bachelors Degree or experience working in a startup environment
  • Customer focused, empathetic & a terrific listener
  • Able to tailor your words to different customers, & make them all smile & laugh
  • Excited to solve problems in a fast-paced environment
  • Exceptional relationship builder
  • "Thick skinned" & able to navigate difficult conversations & personalities with customers
  • A pillar of self-awareness
  • Amazing interpersonal & conversational skills including effective listening
  • Excellent writing skills with great attention to detail
  • Strong work ethic with a positive approach & great energy

ABOUT POPPIN:

We believe that outfitting your office should be easythat's why weve reimagined the way people shop for their workspace. By eliminating middlemen, weve created a complete collection of commercial-grade office furniture & supplies while lowering prices & reducing delivery times. From startups to Fortune 500 companies, businesses rely on Poppin for complete workspace solutions to help build their brand & culture.

Recognized by Crains as one of NYs fastest-growing businesses, we have furniture showrooms in New York, San Francisco, & Los Angeles, Boston, Washington D.C. & will have two more locations by the end of 2019. Our award-winning products are used in over 20,000 offices & sold in 3,000 retail locations nationwide.

Work happy isn't just our tagline, it's our ethos. We offer our team a mix of traditional & unconventional perks, & pride ourselves on providing top-notch benefits.

 
 
 
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