Happiness is happening. We are serving up an exceptional customer experience in an extraordinary work environment & we want you to help us spark the Poppin revolution. At Poppin you will be known as a Work Stylist. You will build relationships with our customers & delight them with our quality approach to customer service. Youll get to know our products & our brand inside & out & you will make sure that the voice of the customer is heard throughout the company. The ideal candidate will be a true people person, very well spoken, an excellent writer & process the ability to interact with customers personalities
- Deliver a customer experience people will be talking about for generations
- Be the face of the company & a brand ambassador
- Develop relationships with customers via email, phone, live-chat, social media, & any other customer-facing channels
- Use your creativity, passion & personality to connect with the customer, meet their needs, & find solutions
- Obtain & evaluate relevant information to handle inquiries & complaints
- Identify opportunities for improvements to the customer experience & recommend solutions
- Recognize, document & report on trends
- Drives sales, work actively to increase customer retention & achieve operational metrics
- Add to our incredible work environment with your winning personality
- A minimum of a Bachelors Degree or experience working in a startup environment
- Customer focused, empathetic & a terrific listener
- Able to tailor your words to different customers, & make them all smile & laugh
- Excited to solve problems in a fast-paced environment
- Exceptional relationship builder
- "Thick skinned" & able to navigate difficult conversations & personalities with customers
- A pillar of self-awareness
- Amazing interpersonal & conversational skills including effective listening
- Excellent writing skills with great attention to detail
- Strong work ethic with a positive approach & great energy
We believe that outfitting your office should be easythat's why weve reimagined the way people shop for their workspace. By eliminating middlemen, weve created a complete collection of commercial-grade office furniture & supplies while lowering prices & reducing delivery times. From startups to Fortune 500 companies, businesses rely on Poppin for complete workspace solutions to help build their brand & culture.
Recognized by Crains as one of NYs fastest-growing businesses, we have furniture showrooms in New York, San Francisco, & Los Angeles, Boston, Washington D.C. & will have two more locations by the end of 2019. Our award-winning products are used in over 20,000 offices & sold in 3,000 retail locations nationwide.
Work happy isn't just our tagline, it's our ethos. We offer our team a mix of traditional & unconventional perks, & pride ourselves on providing top-notch benefits.