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1stdibs // online marketplace for beautiful things
 
Denver, CO    Posted: Wednesday, December 23, 2020
 
   
 
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JOB DETAILS
 

As our marketplace continues to expand, we are seeking ambitious, hard-working, smart, tech-savvy applicants with superior written & verbal communication skills to support this growth & to provide a winning customer service experience. Our Denver-based Concierge Support Specialists are tasked with assisting consumers, Trade clients, & dealers with a variety of questions & concerns in an efficient & timely manner, via email & phone. The team is continually making improvements & taking on new projects, & were looking for self-starters who will help us to tackle these challenges & stay on top of the competition. 

As 1stdibs newest Concierge Support Specialist, you will provide a seamless purchasing experience, ensuring all details of an order are executed with the highest level of service. We are looking for a highly motivated, organized & resourceful individual to join our team! 

What youll do 

  • Ensure that the customer receives an exceptional level of service in every interaction
  • Provide customer & technical support via email & phone
  • Resolve customer issues using critical-thinking & customer support skills 
  • Maintain a calm & positive demeanor with all customers, colleagues, internal & external contacts 
  • Track & maintain constant communication with the customer from the beginning to the end of any established case, issue, or concern
  • Support team of account managers with all aspects of dealer relationship. Help drive dealer satisfaction by delivering excellent service on all issues & inquiries
  • Communicate procedures, policies & effectively manage expectations 
  • Collaborate on a daily basis with team management & colleagues from other groups in the org (Account Management, Sales, Logistics, Finance, etc.) 
  • Must be willing to occasionally work weekends & holidays to deliver the best experience for our clients
  • Attend & contribute to a variety of team meetings, ranging from company-wide to strategy & brainstorming sessions within the group
  • Work closely with the product team to identify, report & document system bugs.
  • Support the vetting team to organise & coordinate documents, images & information flow between dealers & 1stdibs
  • Train dealers on internal tools for future self-sufficiency
  • Maintain understanding of modifications to dealer tools or policies & tactfully relay the changes to preserve dealer satisfaction

What you'll bring 

    • 1 - 3 years of experience in a fast-paced customer service, sales support, or e-commerce environment 
    • Flexibility to work nights & weekends
    • Strong communication skills (written & verbal)
    • Strong problem-solving skills
    • Excellent customer-facing skills & an appreciation of a service role
    • Experience with SalesForce and/or other CRM systems
    • Luxury goods experience a strong plus
    • Bilingual in Spanish, French, or Italian a plus but not required

1stDibs is the worlds largest online luxury marketplace for rare & desirable objects. It has become the go-to source for the world's leading interior designers & consumers to find antiques, furniture, jewelry, vintage fashion & fine art.

Backed by Benchmark Capital, Insight Venture Partners, Index Ventures, Spark Capital & Alibaba, 1stDibs is a unique blend of expert curators & seasoned Internet executives from companies including eBay, Gilt, Google, FreshDirect, Mlb.com, Shutterfly, & Twitter.

1stDibs is an equal opportunity employer. We celebrate diversity & we are committed to creating an inclusive environment for all employees.

 
 
 
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