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1stdibs // online marketplace for beautiful things
New York City - Astor Place    Posted: Friday, July 12, 2019
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As the 1stdibs marketplace continues to expand, its imperative that we maintain the integrity of our business: enter, Marketplace Trust. Working for the Marketplace Trust team allows for a chance to collaborate with external restorers, the 1stdibs art & design research team, external experts in art & design, & both buyers & sellers of luxury products on a daily frequency.

Our vision is to empower 1stdibs customer-facing teams to quickly & fairly resolve disputes related to on-platform transactions, balancing the core marketplace values, customer preference, respect for our dealers transaction policies, & while ensuring scalable/responsible practices that prevent 1stdibs from incurring undue financial loss.

This is a cross-disciplinary position that requires exceptional judgment, well-developed critical thinking & communication skills, & the ability to excel in ambiguous & quickly changing situations.

What youll do

  • Review, respond to, & effectively negotiate customer disputes
  • Serve as a point of escalation for front-line teams, including Support
  • Interpret, & enforce 1stdibs policies for buyers, dealers, & internal 1stdibs teams
  • Use exceptional judgement & intuition to mitigate financial & operational risk
  • Develop & execute internal & external processes for responding to policy violations
  • Contribute to the development of policies & features aimed at building marketplace trust for both buyers & dealers, directly impacting the success of 1stdibs

What youll bring

  • Excellent verbal & written communication skills
  • Web savvy with strong analytical & research skills
  • Exceptional judgment & critical thinking skills
  • Can set priorities in ambiguous & rapidly changing situations
  • Comfortable contributing to a collaborative team environment

Not a requirement, but a plus!

  • Experience with luxury goods
  • Experience and/or interest in risk management in e-commerce

1stdibs is the worlds largest online luxury marketplace for rare & desirable objects. It has become the go-to source for the world's leading interior designers & consumers to find antiques, furniture, jewelry, vintage fashion & fine art.

Backed by Benchmark Capital, Insight Venture Partners, Index Ventures, Spark Capital & Alibaba, 1stdibs is a unique blend of expert curators & seasoned Internet executives from companies including Amazon, Google, eBay,, PayPal,and Twitter.

1stdibs is an equal opportunity employer. We celebrate diversity & we are committed to creating an inclusive environment for all employees.

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