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Guardant Health focused on rare-cell diagnostics
 
Marketing, Full Time       Posted: Wednesday, November 21, 2018
 
   
 
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JOB DETAILS
  Company Description

Guardant Healthis a leading precision oncology company focused on helping conquer cancer globally through use of its proprietary blood tests, vast data sets & advanced analytics.The Guardant Health Oncology Platform is designed to leverage our capabilities in technology, clinical development, regulatory & reimbursement to drive commercial adoption, improve patient clinical outcomes & lower healthcare costs.
In pursuit of our goal to manage cancer across all stages of the disease,Guardant Healthhas launched two liquid biopsy-based tests, Guardant360 & GuardantOMNI, for advanced stage cancer patients, & is developing programs for recurrence & early detection, called Project LUNAR. Since its launch in 2014, Guardant360 has been used by more than 5,000 oncologists, over 40 biopharmaceutical companies & all 27 of the National Comprehensive Cancer Network centers.

Job Description

We are looking for a full-timeClient Services Associate (CSA). The CSA is responsible for providing exceptional support to Guardant Health customers, the Guardant Health Clinical Laboratory, Sales Representatives, & our billing partners.

Responsibilities:

  • CSA is responsible for receiving & responding to all types of communication: phone, email & web inquiries from customers (physician offices, laboratories, & hospitals), sales representatives & patients
  • Keeping precise & clear documentation of all phone communications & follow up activities
  • Adhering to Standard Operating Procedures (SOP's) pertaining to data entry & data verification requirements
  • Ability to enter & qualify new customer information into Salesforce.com & LIMS
  • Contact physicians & other medical personnel to obtain missing information required to complete the order entry process
  • Perform quality checks to ensure accuracy of data entry
  • Partner with the Clinical lab to ensure client information is correctly entered
  • Manage & distribute materials to all new & existing customers as requested
  • Communicate professionally & effectively with all individuals, including external customers & internal Guardant Health team members with primary focus on our international business
  • Send/re-send patient reports as requested by the customers
  • Appropriately field calls for reimbursement & billing & direct them to our billing vendor
  • Assist with other administrative duties as assigned based on Company needs
  • Hours & days may vary depending on operational needs, & some lifting (up to 25 pounds) may be necessary
Qualifications
  • Bachelor's degree or equivalent combination of education & experience
  • Solid experience using Salesforce.com & Microsoft Office
  • A minimum of 1 year client service experience required
  • You have excellent written & verbal communication skills & bring a high level of computer proficiency, preferably in a Mac environment
  • You're a team player who is known for the ability & willingness to collaborate with a team comprised of internal employees, contractors, & managers
  • You're able to multitask & take on various projects, working with self-discipline, good judgment, & independence in a dynamic office setting
  • Flexibility with respect to working hours based on operational needs
  • Bilingual English/Spanish is an asset
Additional Information

All your information will be kept confidential according to EEO guidelines.

Employee may be required to lift routine office supplies up to 20 lbs & use office equipment. Majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, & biohazard material in the laboratory environment. Ability to sit for extended periods of time.

 
 
 
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