Quartet is a leading tech-enabled behavioral health company that works with health plans, systems, & provider groups to deliver speed to quality behavioral health care for all. Through sophisticated data & analytics, along with personalized services, Quartet exists to advance quality care as defined by four measures: speed to care, seamless patient experiences, improved health outcomes, & affordability for patients. The company is backed by venture funding from top investors including Oak HC/FT, GV (formerly Google Ventures), F-Prime Capital Partners, Polaris Partners, Deerfield Management, Echo Health Ventures, Centene Corporation, & Independence Health Group.
innovaTel is a leading telepsychiatry provider dedicated to improving access to exceptional psychiatric care. innovaTel partners with clinical organizations to provide a range of services to both adults & children including psychiatric evaluations, therapy, medication management, patient education & consultations.
In 2021, Quartet acquired innovaTel & are now coming together to deliver on our shared mission, delivering speed to quality mental health care for all. We are deeply committed to growing a diverse team & an equitable & inclusive culture where all Quartetians are empowered to be themselves & do their best work. We know this is vital in realizing our mission to improve the lives of people with mental health conditions. As part of our commitment to building a diverse team, we have signed the Parity Pledge & actively encourage applicants of all backgrounds to apply.
About the Team & Opportunity:
We are looking for an IT Support Technician who can enable Quartets internal users to excel in their respective areas by ensuring they have the technical tools necessary to fulfill their job responsibilities. This person will assist in the onboarding of new employees by provisioning new hardware & accessories & continually ensuring that it meets their needs. They will also focus on the installation, debugging, & maintenance of our physical & virtual office environment, ensuring critical video conferencing or network components are functioning well. In this role, you will also partner closely with the Quartet Security & Infrastructure organization to implement internal or virtual appliances necessary to secure our internal & production networks.
- Provide Quartets internal users with technical support on Mac OS X, GSuite, A/V, & other technology platforms
- Image & deploy laptops, create accounts for new hires
- Triage & prioritize incoming support requests
- Assist with configuration & rollout of new technology
- Other duties as assigned by manager
- Experience working with & configuring Mac OS X, GSuite, & O365
- Ability to work independently with a customer focused mentality & manage your time effectively
- Previous technical support experience
- Experience configuring Kandji or JAMF
- Experience with Apps Scripts for GSuite
- Experience working in a regulated environment such as Finance or Healthcare
Employee Benefits for Quartet include: Unlimited vacation, volunteer opportunities, team events, mental healthcare coverage of 15 free therapy sessions + unlimited copay reimbursements, medical, dental + vision coverage, generous parental & military leave, commuter benefits, 401K, & stock option grants.
Want to know what Quartet life is like? Click here to meet our team.
Quartet actively encourages applicants of all backgrounds to apply & is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. To perform this job successfully, an individual must be able to perform essential job duties - reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. If you require assistance in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to email@example.com
Headhunters & recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Quartet does not accept unsolicited headhunter & agency resumes. Quartet will not pay fees to any third-party agency or company that does not have a signed agreement with Quartet.
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