MakeSpace is looking for a Senior Sales Representative - Retention to help revolutionize the $38 billion storage industry. With our full-service experience, forward-thinking tech, & easy-to-use app, were making space more accessible to everyone. Join us as we help people live more spacious lives in 24 cities across North America (and counting).
Were looking for a talented & driven Sr. Sales Representative - Retention to join the Sales team based in Phoenix, AZ. Reporting to the Director of Sales, West Region, you will manage a pipeline of new customers attempting to cancel the service by calling, emailing or texting in; new customers that recently canceled online; cancellations as a result of operational challenges; & older previously canceled customers. Efforts will be both inbound & outbound & will include the use of our customer retention scripts & promotions as needed. This role is based in our HQ in Phoenix, AZ.
Actively dial lists of both newly canceled accounts & older canceled accounts.
Communicate directly with Sales Representatives & Customer Support Representatives to handle any direct transfers of cancellation attempts.
Manage follow-up tasks by calling, emailing & texting to ensure a seamless customer experience.
Consistently exceed weekly & monthly targets
Work alongside a team of other Customer Retention Specialists to achieve group goals & contribute to team development.
At least 1-year of relevant phone experience
Demonstrated track record of performance in prior roles
Proven success presenting a value proposition
Strong written & verbal communication skills
Effective time management & organizational skills
Unwavering desire to exceed performance targets
Solutions oriented approach to problem-solving
- Base plus uncapped commission
Generous PTO (we believe in our team having a great life outside of work)
Competitive parental leave policy
Multiple health care options with premium plans
Flexible Spending Accounts, Health Savings Accounts & Commuter benefits
Catered lunch on Wednesdays, unlimited snacks, beer on tap, etc.
Team happy hours, events, & social clubs
Free MakeSpace storage so you can take back your closet
Beautiful office in Lower Manhattan with massive outdoor spaces for lunch, work, & play :)
MakeSpace culture is built on collaboration & innovation. Theres tons of room to grow & opportunities to take initiative. You will partner with sharp, motivated teammates looking to disrupt a massive industryand have fun while doing it.
If this sounds like you, then let us knowand join a tech company that makes a concrete impact on the physical world every day!