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MakeSpace // on-demand self-storage
Sales, Full Time    Phoenix, AZ    Posted: Friday, March 13, 2020
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MakeSpace is looking for a Senior Sales Representative - Retention to help revolutionize the $38 billion storage industry. With our full-service experience, forward-thinking tech, & easy-to-use app, were making space more accessible to everyone. Join us as we help people live more spacious lives in 24 cities across North America (and counting).

The opportunity:

Were looking for a talented & driven Sr. Sales Representative - Retention to join the Sales team based in Phoenix, AZ. Reporting to the Director of Sales, West Region, you will manage a pipeline of new customers attempting to cancel the service by calling, emailing or texting in; new customers that recently canceled online; cancellations as a result of operational challenges; & older previously canceled customers. Efforts will be both inbound & outbound & will include the use of our customer retention scripts & promotions as needed. This role is based in our HQ in Phoenix, AZ.

The day-to-day:

  • Actively dial lists of both newly canceled accounts & older canceled accounts.

  • Communicate directly with Sales Representatives & Customer Support Representatives to handle any direct transfers of cancellation attempts.

  • Manage follow-up tasks by calling, emailing & texting to ensure a seamless customer experience.

  • Consistently exceed weekly & monthly targets

  • Work alongside a team of other Customer Retention Specialists to achieve group goals & contribute to team development.

The experience:

  • At least 1-year of relevant phone experience

  • Demonstrated track record of performance in prior roles

  • Proven success presenting a value proposition

  • Strong written & verbal communication skills

  • Effective time management & organizational skills

  • Unwavering desire to exceed performance targets

  • Solutions oriented approach to problem-solving

The perks:

  • Base plus uncapped commission

  • Generous PTO (we believe in our team having a great life outside of work)

  • Competitive parental leave policy

  • Multiple health care options with premium plans

  • Flexible Spending Accounts, Health Savings Accounts & Commuter benefits

  • Catered lunch on Wednesdays, unlimited snacks, beer on tap, etc.

  • Team happy hours, events, & social clubs

  • Free MakeSpace storage so you can take back your closet

  • Beautiful office in Lower Manhattan with massive outdoor spaces for lunch, work, & play :)

The culture:

MakeSpace culture is built on collaboration & innovation. Theres tons of room to grow & opportunities to take initiative. You will partner with sharp, motivated teammates looking to disrupt a massive industryand have fun while doing it.

If this sounds like you, then let us knowand join a tech company that makes a concrete impact on the physical world every day!

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