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PolicyGenius // insurance brokerage
New York    Posted: Saturday, August 10, 2019
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Want to help people get the financial protection they need & feel confident in their choices? Policygenius is a NYC-based tech startup that makes it easy to compare & buy all types of insurance online. Since 2014, weve become the nation's leading insurance marketplace, raising over $52 million of venture capital & helping more than 5 million people get vital coverage for their families.

We're growing rapidly & looking for people with grit, great attitudes & creative problem-solving skills to join our powerhouse team. Come see why weve been voted one of INC's best workplaces two years in a row!

About the role...

As Director of Business Operations for our Life Insurance team, you will lead a high performing, multi-disciplinary team & work cross functionally to develop strategic initiatives, deliver business impact, & delight our clients & strategic partners.

To be successful in this role, you must be able to balance problem-solving & process, think both strategically & tactically, & bring a deep understanding of the interplay between operations, marketing, product & business intelligence. You should have experience developing a strategic roadmap & executing cross-functional initiatives at a high-growth technology or financial services company. You likely come from a deeply analytical background, with experience developing & scaling people processes with the goal of driving performance & delivering impact. The ideal candidate for this role is just the right mix of a skillful problem solver, thoughtful operator & dedicated people leader.

This role reports to the Vice President of Life Operations.

You will...

  • Lead a small but mighty team that works across the Life Operations organization & with other stakeholders to ensure smooth & effortless operations during a period of rapid growth
  • Analyze real time & historical performance metrics to maximize efficiency & mitigate issues; regularly report out on operational KPIs & SLAs
  • Combine qualitative & quantitative insights to launch initiatives that will improve processes across Life Operations teams
  • Partner with Product, Marketing, Business Intelligence & frontline teams to implement changes to market segmentation, workflows, & incentive systems
  • Evaluate contact center data to identify trends that signal opportunities, challenges, & risks & recommend actionable processes & tactics
  • Create workforce management plans including forecasting, scheduling, tracking, monitoring & reporting daily & monthly statistics; track progress of teams & individuals against targets
  • Develop relationships with senior stakeholders on other teams, addressing concerns & removing roadblocks to drive projects forward
  • Manage special projects as needed

You have...

  • 7+ years of experience leading strategic initiatives in fast-paced, dynamic environments
  • Prior experience in an operational, project management, or management consulting roles
  • Strong business insight & strategy paired with a desire to work through problems & guide meaningful business decisions, sometimes with incomplete information
  • Extraordinary communication & interpersonal skills & the ability to effectively navigate & influence change across all levels of an organization
  • Excellent people management & coaching skills paired with a track record of leading business operations teams,from recruiting to performance management & professional development
  • Natural curiosity, exceptional analytical skills & the ability to structure & process qualitative & quantitative data, formulate & test hypotheses, synthesize your findings & draw insightful conclusions
  • The ability to remain focused & organized in a dynamic environment, bringing order to chaos & driving execution
  • A go-getter attitude; youre willing to be proactive & take on new projects & responsibilities
  • Appreciation for a well-placed gif!!

Working at Policygenius

  • Company-paid health, dental, vision, life & disability insurance
  • 401(k) plan, FSA & commuter benefits
  • Flexible PTO
  • Training, mentorship & coaching from leadership
  • The opportunity to grow alongside a company shaking up a big, old-fashioned industry
  • Fun, diverse, open-minded coworkers
  • Dog companionship
  • Some fun surprises when you join (Shhh Its a secret!)
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