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Visa // credit cards
   Posted: Monday, July 08, 2019
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  Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable & secure payment network - enabling individuals, businesses, & economies to thrive. Our advanced global processing network, VisaNet, provides secure & reliable payments around the world, & is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, & fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network & scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, & be part of an inclusive & diverse workplace. We are a global team of disruptors, trailblazers, innovators & risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, & doing meaningful work that brings financial literacy & digital commerce to millions of unbanked & underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

The Sr. Systems Analyst is a go to role for technology team for product requirements, system use cases & impact assessment due to changes in other VISA systems, for VISA's global dispute management system known as Visa Resolve Online. Visa Resolve Online (VROL) is a web-based application that enforces the rules & workflow of disputes. VROL is a mandated service that is crucial to the Visa brand promise of providing secure & reliable payment services by ensuring that cardholders, merchants, & issuing/acquiring financial institutions have a clear dispute process & enabling technology, making resolution of disputed transactions fast & easy.

The Sr. Systems Analyst will be part of VROL analyst team responsible for collaborating with business partners & cross-functional teams to define the scope of product enhancements for global product roll-out, managing functional/system requirements, acting as a frontdoor for impact assessment, & maintaining/developing mission critical interface specifications to be distributed to VISA's member banks & payment processors globally.

This position reports to a Director of Global Dispute Processing organization & is based in Foster City.


  • The primary responsibility will be to work with project stakeholders including product, business & technology teams to review & understand business requirements & to translate those requirements into written detailed use case documentation & functional requirements specifications
  • Effectively use planning tools such as Jira to develop documents & to provide clear vision for scope, use cases, workflows, wire-frames, product requirements, acceptance criteria & other materials as needed to support technical design, development & QA activities
  • Ensure requirements issues are identified, tracked, reported on & resolved in a timely manner
  • Work very closely with development team, participate in high level solution of the product
  • Work closely with QA team to validate & ensure the high quality product releases
  • Set & manage expectations of all stakeholders through effective written & oral communications
  • Effectively communicate plan, status, issues, & risks in a precise & timely manner.
  • Contribute to development integration testing process to assure that developed solutions meet business requirements & use case scenarios
  • Engage closely with Product office & other groups to document non-functional requirements
  • Work closely with product team, understand the product roadmap, & contribute feasible ideas, which can benefit the program. Leverage industry trends to shape feasible functional solutions & process improvements.

Basic Qualifications:

  • 4 years of work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD degree.
  • 3+ years of rich experience in working with large software products as Business Analyst/Product Manager/Technical Product Manager.
  • Extensive experience with various requirement elicitation tools is required for diagramming, mock-ups, trace analysis, rapid wire framing, prototyping & collaborative UX design.
  • Excellent verbal, & written communication skills & presentation skills to effectively communicate the business needs & product road map in team & to multiple organization levels.
  • Experience in working with agile life cycle and/or tracking & process management tools.
  • Process oriented with strong analytical & problem solving skills.
  • A quick learner with growth mindset attitude.
  • Good foundation in computer science & Software Development is required.
  • Ability to communicate difficult/sensitive information tactfully.

Preferred Qualifications:

  • 7-10 years of work experience & a Bachelor's Degree or 6 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 years of experience with a PhD.
  • 3+ years of rich experience in working with large software products as Business Analyst/Product Manager/Technical Product Manager.
  • Understanding of application programming, API development & system design is a plus.
  • Understanding or experience with mobile application development is a plus
  • Experience in the finance & payment industry is a plus.
Additional Information

Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit & stand at a desk, communicate in person & by telephone, frequently operate standard office equipment, such as telephones & computers, reach with hands & arms, & bend or lift up to 25 pounds.

Incumbent must make themselves availableduring core business hours.This position requires the incumbent to travel for work less than 10% of the time.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines & applicable local law.

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