Fanatics is the global leader in licensed sports merchandise & changing the way fans purchase their favorite team apparel & jerseys. Through an innovative, tech-infused approach to making & selling fan gear in today's on-demand culture, Fanatics operates more than 300 online & offline stores, including the e-commerce business for all major professional sports leagues (NFL, MLB, NBA, NHL, NASCAR, MLS, PGA), & more than 200 collegiate & professional team properties, which include several of the biggest global soccer clubs (Manchester United, Real Madrid, Chelsea). Fanatics offers the largest collection of timeless & timely merchandise whether shopping online, on your phone, in stores, in stadiums or on-site at the world's biggest sporting events. At Fanatics, we're a diverse, passionate group of employees aiming to ignite pride & passion in the fans we outfit, celebrate & support. We recognize that diversity helps drive & foster innovation, & through our IDEA program (inclusion, diversity, equality & advocacy) at Fanatics we provide employees with tools & resources to feel connected & engaged in who they are & what they do to support the ultimate fan experience.
About the Team
Our global Fanatics Retail, In-Venue, & Special Events business spans North America, Europe & Asia supporting the NBA, NHL, NFL, MLB, MLS, NCAA, Ryder Cup, UEFA, leading European Football Clubs & Special Sporting Events globally. Our teams create a seamless shopping experience whether you're at home, at a game, or attending one of the world's biggest sporting events with online, mobile, & physical retail stores including flagship stores such as the NBA & NHL retail stores in New York City, professional sports stadium stores, college team stores, & live events such as the Kentucky Derby & golf's Ryder Cup. Each store or event is designed with a tech-infused retail approach & our omni-channel operation enabling us to react in near real-time to capture all of the great moments in sports to ensure that product is available to fans in the heat of the moment.
The Assistant Manager will take responsibility for driving operational excellence & deliver results through promotions, special events, & fan engagement. The Assistant Manager will support building strong teams at their assigned retail location while providing coaching & performance management for all employees.
The Assistant Manager will report to the Associate General Manager and/or General Manager & work a rotating, full-time schedule including days, nights, weekends, extended hours on game days & during events.
General Duties & Responsibilities:
Drive operational excellence & strategic plans by performing actions that support company objectives
Drive back of house operations, Lead stockroom organization
Execute the implementation of all Company initiatives through clearly communicated objectives & team priorities
Analyze metrics, daily operations, & P&L to identify opportunities & create initiatives in partnership with the Associate General Manager and/or General Manager to drive operational excellence
Quickly adapt & deliver in a fast-paced, high growth environment while leading change
Demonstrate & maintain the highest levels of fan experience
Incorporate Fanatics values when planning daily operational excellence for the Team based off direction provided by Associate General Manager and/or General Manager
Recruit & build a strong team in partnership with Associate General Manager and/or General Manager while driving a culture of high performance & engagement that translates into a best in class fan experience
Assess internal talent & recommend a succession plan for employees
Execute Manager on Duty' responsibilities when appropriate
Education, Experience & Requirements
Bachelor's degree or equivalent work experience preferred, not required
Minimum two or more years of retail management experience, preferably flagship store/high profile
Must possess effective communication & problem-solving skills, collaborative with strong influencing & interpersonal skills
Highest level of integrity & ethics, both professional & personal
Experience managing a team of non-exempt employees strongly preferred
Demonstrated proficiency in the Microsoft Office Suite & retail point of sales systems
Travel as required to In-Venue Retail sites, hot markets & other business needs as assigned
Job Knowledge, Skills & Abilities
Ability to identify key business metrics to develop appropriate plans to drive results
Knowledge of fan base to ensure actions taken are in support of maximizing the needs of the marketplace
Experience with retail finance, including P&L management
Proven written & verbal communication skills
Ability to lead operational excellence
Ability to work independently while still adhering to company/departmental standards
Ability to provide clear direction to achieve goals & assign tasks to all employees while offering support & follow up as necessary
Understanding of basic employee relations to comply with company policies, state and/or local laws & union activity in applicable
Ability to create an inclusive environment that fosters development of others; supports constructive conflict resolution
Regularly required to sit stand, reach, bend & move about the facility as needed
Must be able to lift & carry up to 30 lbs.
Game Day scheduling may have exposure to various weather elements (rainy, windy, cold, high temperatures, etc.) if assigned location is outside of the shop