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HelloFresh // meal kit delivery
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Job Description:

The Manager, Operations will be responsible for managing key weekly operations as well as special projects related to product & operations workstreams. You will have the opportunity to deep dive into different functional areas, designing & executing projects.  Areas of focus may include Fulfillment Management, Forecasting, Logistics,Product Development, Operations Tech Enablement & KPI Tracking. The Manager, Operations is highly agile, has a passion for diagnosing & bringing structure to complex business challenges (and is not afraid of getting their hands dirty!), & adept at change & stakeholder management.

You will ...

  • Manage key weekly operations tasks to ensure boxes get out on time & correct every week
  • Partner directly with Head of Product & Operations to spearhead new product & operations related initiatives from inception
  • Collaborate closely with all areas of the small, agile team including working directly with the CEO as well as with other functions like marketing
  • Develop, lead & execute complex cross-functional project plans with clearly defined milestones, timelines, communication plans & task owners. This includes active stakeholder management & maintaining open lines of communication with project sponsors
  • Identify, prioritize, structure, & solve an array of other complex business problems, using analytics & business judgment
  • Lead continuous improvement projects. This may involve designing & prototyping systems & tools
  • Be empowered & encouraged to propose new ideas to improve our product & operations

You are...

  • Bold: youre adventurous, outgoing & optimistic; youre confident making decisions & taking calculated risk
  • Entrepreneurial Spirit: you have the vision, passion, & imagination; you are not afraid to ask, what if & constantly challenge the status quo
  • Versatile: you roll with the punches & dont get overwhelmed easily; you enjoy grinding away at issues & have a knack for delivering results in hyper-growth, constantly changing environments
  • Analytical: data is your friend; you're able to translate numbers into action & pave the way for efficiency
  • Team-oriented: you have a track record of working in cross-functional teams & cultivating collaborative partnerships at all levels & departments of an organization
  • Strategic: you recognize & resolve situations that are ambiguous or challenging & use logic to identify alternatives, evaluate, & present approaches to solving complex problems while thinking in terms of contingency plans
  • Customer-focused: slightly obsessive-compulsive when it comes to customer experience & strive to deliver a product that is second to none
  • Agile Thrive on shifting priorities & new challenges, willing to move forward without a roadmap, building & driving the needed structure
  • A critical thinker Use logic & reasoning to identify the strengths & weaknesses of alternative solutions, conclusions, or approaches to problems
  • Enterprising Seek to take up & start new projects. Able to achieve work with the risk of failure
  • Creative Challenge conventional methods & open to new ideas
  • Driven by results Independently push multiple projects to completion with a sense of urgency. Focus on activities that have tangible business outcomes & require little oversight to move projects forward
  • A clear communicator With solid written & oral communications skills. Able to clearly coordinate & provide information to co-workers
  • Ability to influence key stakeholders, work cross-functionally & autonomously
  • Goal-oriented with the ability to break complex, unstructured problems down into components of impact & derive quantifiable action items
  • Capable of jumping into new challenges, quickly assessing what needs to be done, building a plan & executing flawlessly.
  • Self-motivated, driven & able to work effectively both independently & in a team environment

At a minimum, you have...

  • Bachelors Degree in related Business or operations fields or equivalent education/experience
  • 2+ years of related work experience, ideally with operations and/or data analytics experience
  • Experience working in operational areas (ideally manufacturing, retail or similar). Management or operations consulting experience ideal
  • Experience working on or managing complex projects in a hands-on analytical environment
  • Proven experience establishing, implementing, & executing operational process
  • Strong data & analytical skills with the ability to analyze large data sets skillfully by building complex models & identify/resolve problems quickly using sound & professional judgment
  • Excellent presentation, communication (oral & written), & relationship building skills, across all levels of management & with technical & non-technical people
  • Ability to manage resources, budgets, vendors, & be able to lead & guide projects through completion

Youll get

  • Competitive Salary & 401k company match that vests immediately upon participation
  • Generous parental leave of 16 weeks & PTO policy
  • $0 monthly premium & other flexible health plans effective first day of employment
  • 75% discount on your subscription to HelloFresh (as well as other product initiatives)   
  • Snacks, cold brew on tap & monthly catered lunches
  • Company sponsored outings & Employee Resource Groups
  • Collaborative, dynamic work environment within a fast-paced, mission-driven company  
New York Pay Range
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