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Tanium // endpoint security & systems management
Product, Full Time    Remote, The Netherlands    Posted: Tuesday, March 23, 2021
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The Basics:

The Enterprise Services Technical Project Managers role is to ensure our customers derive maximum value & utilization from the Tanium technology & services purchased such that they renew, expand & become advocates for Tanium in the marketplace. Project Managers need to champion Tanium within the customers organization & champion the customers needs & requirements within Tanium.

Project Manager complement the existing Sales & TAM teams on accounts in two ways. First, understanding & overcoming the short-term barriers to successful implementation/utilization of the Tanium product while capturing & communicating the short-term successes to ensure continued progression & excitement around the Tanium product. Second, by providing & executing a proactive, programmatic, & long term vision of the customers journey with consumption, value, & retention at the core of that journey.

What youll do:

 Own the Account Customer Engagement Plan from which the Account Team can collaborate. The Project Manager own portions of the plan & will be expected to ensure other groups effectively contribute

 Set a collaborative customer roadmap for the months & years ahead

 Own an evolving set of clearly articulated & documented use cases centered around

business challenges, desired value proposition including any defined ROI, efficiency and

business change

 Clearly articulate the value proposition/ROI model which is proven at relevant stages of

the customer journey

 Drive maximum integration of Tanium into business processes & controls in order to

achieve the value proposition & efficiency goals. In achieving this, Project Managers are expected to understand & support technical integration of Tanium into our customers tool chains, business processes, & operational workflows The planning & execution of regular & appropriate strategically-focused Executive Business Reviews, alongside the AM, TAM, Sales & Executive teams

 Tracking & reporting the health of assigned accounts and, where appropriate, implementing formal improvement plans

 Assisting on other account level activities such as stakeholder mapping, maturity modelling, enhancement tracking, renewal & expansion tracking & reporting

 Where appropriate, ensuring our customers are actively engaged with the wider Tanium business, be it Marketing, Product Management or our Executives

 Assist with practice development opportunities to mature both the CSM, Sales, & TAM functions

 Contribute to documentation efforts, both internally & publicly facing

 Maintain a broad understanding of the Tanium solution & its capabilities

 Provide purpose, motivation, & direction to fellow members of the Customer Account

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