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Yieldify // site conversion optimisation platform
Marketing, Full Time    New York City, United States    Posted: Tuesday, March 23, 2021
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Founded in 2014 & backed by Binomial Ventures, Data Point Capital, GV, Hoxton Ventures & SoftBank, Yieldify is a pioneer & leader in eCommerce personalization. Yieldify makes eCommerce personalization easy, accessible & profitable for over 1,000 websites across the globe from emerging to established brands like Adidas, Logitech, L'Oral, Neutrogena & Teespring. The company has four offices worldwide in the US, UK, AUS & SGP.

We are looking for a great Client Services Manager to join our awesome team in NYC. As a Client Service Manager at Yieldify, youll work across a key portfolio of brands developing strategies & recommendations for your clients website that achieve core e-commerce goals & objectives. You will work closely with your clients to understand their needs & prioritize our strategies that drive revenue, engagement & stickiness.

Youll be part of our New York office team that has seen continued growth over the past 3 years. This is a huge opportunity for someone that wants to join an exciting company with lots of person & professional growth opportunities.

In this role you will

  • Own client relationships including strategy, recommendations & execution.
  • Drive strategy on some of the largest & fastest growing brands in the world.
  • Work with campaign analysts & our strategy team to create the best client relationship possible. 
  • Develop a thorough understanding of Yieldify products, technical capabilities, & services.
  • Lead strategy sessions for onsite & email re-marketing customer journeys.
  • Collate & share best practice examples of reporting, strategies, & case studies across our teams globally.
  • Work closely with the Director of Client Services to manage the renewal process as well as identifying growth opportunities within your portfolio.

Were looking for someone with:

  • At least 3 years of client service experience. 
  • A strong understanding of digital marketing, e-commerce, & marketing technology.
  • A goal to grow into a Team Lead & Services Director.
  • Strong work ethic & a great ability to prioritize client requests & relationships.
  • An analytical mind who can dive deep into data, identify patterns & generate insights for the benefit of our customers.
  • Excellent communication & presentation skills. You keep people engaged & have a strong ability to read the room to know what you should say or show next to clients.
  • A desire to contribute to the success of the team, the NA market, & Yieldify globally.

Youll love this role if:

  • Youre a people person & excel at nurturing relationships both internally & externally.
  • You understand the difference between working hard & working smart.
  • You see change & growth as an opportunity.
  • You have a self-starter mentality.
  • You have a big team ethos but enjoy autonomy & seeing the results of your effort
  • You love digital marketing & an enthusiasm for all things e-commerce!
  • Youre adaptable & thrive in fast-paced environments.

What will you get from us?

  • Guidance - well give you all the training & tools youll need in order to become successful here from your first day with us.

  • Autonomy - after youve got to grips with how things work here, well encourage you to become a trusted member of the team flying solo on lots of smaller projects & well support you as you build yourself up to take on projects for our prestigious larger customers.

  • Education - we champion self-learners who are dedicated to their own growth & development. Well encourage you to share your knowledge with the team & support you as you expand your mind & skills; we provide regular tech talks & learning opportunities, as well as tuition credit & discounts on General Assembly courses & Sunlight - our personal development portal.

  • Diversity - were proud to work with such a great mix of people. Everyone applying for a role at Yieldify will be considered regardless of race, colour, religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity.

  • Lifestyle - competitive salaries & a great work-life balance - we enjoy 25 days holiday per year, flexible working & can dedicate time to charities or community projects.

  • Perks - include paid time to help charities & local communities, competitive annual leave allowance that grows with tenure, blended-working to suit how you like to work, confidential video therapy & mental health support through Spill, early Friday finishes, social events & travel perks so you can visit our other offices & more! Youll also have the opportunity to join our Culture Club or Diversity & Inclusion Taskforce to help shape the culture of Yieldify.

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